Introduction
Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.
How you'll make an impact
About Gallagher:
At Gallagher, we are one of the world's leading insurance brokerage, risk management, and consulting organizations. Through our global network, we help businesses navigate uncertainty and manage risk with confidence. Our India operations play a critical role in supporting global reinsurance teams through efficient, high-quality servicing and operational excellence.
Join a growing organization where learning, collaboration, and career progression are integral to success.
As a
Claims Handler, you will be responsible for supporting and managing reinsurance claims activities across client portfolios. This role offers an excellent opportunity to build expertise in the insurance and reinsurance industry while working with global stakeholders and complex claim transactions.
You will be involved in the end-to-end claims lifecycle, ensuring timely processing, accurate documentation, stakeholder communication, and adherence to contractual and regulatory requirements.
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Process and maintain claims data accurately within internal systems.
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Review and action client instructions within agreed turnaround times.
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Support the handling of claims from notification through settlement.
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Ensure all claims activities comply with contractual obligations and internal controls.
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Maintain complete and accurate records within workflow and document management systems.
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Coordinate with clients, brokers, reinsurers, claims adjusters, and internal teams.
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Respond to stakeholder queries professionally and efficiently.
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Escalate issues where required and support timely resolution.
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Deliver work in line with agreed SLAs, KPIs, quality standards, and timelines.
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Maintain accuracy across claims processing and documentation.
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Monitor outstanding items and support collection and settlement activities.
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Ensure compliance with internal policies, regulatory requirements, and industry best practices.
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Analyze technical claims documentation and bordereaux.
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Interpret reinsurance contracts and coverage provisions.
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Handle more complex claims scenarios and stakeholder queries.
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Support reporting, process improvements, and knowledge sharing within the team.
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Assist in training and mentoring junior team members when required.
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Bachelor's Degree (any discipline)
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Relevant experience in Insurance, Reinsurance, Claims, Operations, or Financial Services.
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Exposure to claims handling, policy servicing, settlements, or insurance operations will be preferred.
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
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Competitive compensation
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Comprehensive benefits programs designed to support your well-being
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Career development opportunities and ongoing learning
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A collaborative, people-first culture with accessible leadership
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The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
