Team Leader – Client Associates
Experience
8–15 years in Private Banking, Wealth Management, Financial Advisory, Banking Operations, Relationship Management, or Financial Services.
Who Should Apply?
This role is not for someone looking to simply manage a team.
We are looking for someone who:
- Inspires people to perform beyond expectations.
- Can build systems instead of depending solely on people.
- Believes client experience is the company’s strongest competitive advantage.
If you have consistently delivered outstanding results and enjoy developing future leaders, we’d like to meet you.
Key ResponsibilitiesLeadership
- Lead and mentor a team of Client Associates.
- Build a culture of accountability and ownership.
- Coach team members to achieve exceptional performance.
- Develop future team leaders.
Client Experience
- Resolve critical client escalations.
- Improve turnaround times and service quality.
- Maintain high client satisfaction standards.
Operational Excellence
- Design and improve client servicing processes.
- Ensure seamless coordination across Financial Planning, Tax, Estate Planning, Compliance, Operations, and Business Solutions.
- Drive process automation wherever possible.
Compliance & Governance
- Ensure adherence to regulatory requirements and internal policies.
- Maintain audit-ready documentation and process discipline.
What We Expect Essential Skills
- Proven leadership experience.
- Exceptional communication and presentation skills.
- Strong analytical and problem-solving ability..
- Ability to work under pressure while maintaining quality.
- Strong coaching and mentoring skills.
- Willing to travel across Kerala.
Preferred Background
Candidates from:
- Private Banking
- Wealth Management
- Family Office
- Financial Advisory
- Retail or Corporate Banking
- Insurance (HNI/UHNI segment)
Professional certifications such as NISM, CFP, MBA, CA Inter, CFA (Level I or above), or equivalent will be an added advantage.
Success in This Role
Within the first year, you will be expected to:
- Improve client service quality and turnaround times.
- Build a high-performing Client Associate team.
- Reduce escalations through proactive service.
- Strengthen cross-functional collaboration.
- Enhance operational efficiency through process improvements.
Pay: From ₹500,000.00 per year
Work Location: In person
