RESTAURANT MANAGER - i'Deli Cafe
Lead Our New Kakkanad Outlet
We are opening a new i'Deli Cafe outlet in Kakkanad, Kochi, and are looking for an experienced Restaurant Manager to lead the operation, build a high-performing team, and deliver the premium service standards that define the i'Deli experience.
The role requires strong leadership, operational expertise, commercial awareness, and a genuine passion for hospitality.
Team Leadership
Lead, train, motivate, and develop the restaurant team while maintaining high standards of professionalism, discipline, grooming, teamwork, and accountability.
Restaurant Operations
Oversee the complete day-to-day operation of the outlet, ensuring smooth workflow, effective coordination between kitchen and service teams, and consistent adherence to i'Deli operating standards.
Guest Experience
Ensure every guest receives warm, attentive, and efficient service while maintaining a consistently high standard of hospitality throughout the outlet.
Service Excellence
Monitor service quality, speed, accuracy, presentation, and attention to detail throughout every shift, particularly during peak operating hours.
Sales & Business Performance
Drive outlet sales by monitoring targets, analysing business performance, encouraging upselling, supporting promotions, and identifying opportunities to improve revenue and guest engagement.
Cost & Profitability
Monitor food cost, labour cost, wastage, and operating expenses while maintaining the quality and service standards expected from i'Deli Cafe.
Inventory Management
Oversee stock levels, receiving, storage, product rotation, stock movement, and wastage to ensure availability and efficient utilisation of resources.
Quality & Hygiene
Maintain high standards of food quality, hygiene, cleanliness, sanitation, grooming, and overall outlet presentation in accordance with company and food-safety standards.
Floor Management
Remain actively involved on the floor during service, monitor guest flow and team performance, and respond quickly to operational requirements and service challenges.
Staff Training & Development
Train and coach team members in service standards, product knowledge, guest interaction, grooming, upselling, and operational procedures.
Guest Relations
Handle guest feedback and complaints professionally and efficiently, ensuring issues are resolved promptly while maintaining a positive relationship with the guest and the brand.
Team Scheduling
Plan staff schedules and deployment according to business requirements, ensuring appropriate manpower and effective coverage across all shifts.
Standards & Compliance
Ensure all employees follow company SOPs, food-safety requirements, hygiene practices, workplace standards, and operational policies.
Reporting & Communication
Maintain accurate reports relating to sales, staffing, inventory, wastage, guest feedback, and operational performance, while communicating key observations and requirements to senior management.
Outlet Launch & Setup
Support the launch of the new Kakkanad outlet, including team formation, training, SOP implementation, operational readiness, and establishing service standards from day one.
Brand Representation
Represent i'Deli Cafe with professionalism, confidence, warmth, and attention to detail, ensuring that the team's conduct and presentation reflect the brand's standards.
Experience
5–8 years of experience in restaurant, cafe, hospitality, or related operations preferred.
Previous experience as a Restaurant Manager, Outlet Manager, or similar leadership role preferred.
Experience in premium cafes, restaurants, casual dining, QSR, or hospitality brands is an advantage.
Education
Bachelor's degree or Hospitality Management qualification preferred.
Relevant professional experience and demonstrated leadership ability will also be considered.
Job Type
Full-time, Permanent
Work Location
Kakkanad, Kochi, Kerala
In person
Shift Availability
Day Shift
Evening Shift
Night Shift
Weekend and holiday availability as required
We are looking for someone who can create an experience.
If you have the leadership, discipline, warmth, and ambition to build something exceptional from the beginning,
we would like to meet you.
Pay: ₹40,000.00 - ₹45,000.00 per month
Benefits:
- Flexible schedule
- Food provided
Work Location: In person
