Job Title: Retail Sales Executive Trainer
QP Code: RAS/Q0109
Department: Training / Skill Development
Employment Type: Full-time
Location: As per requirement
Job Purpose
To provide theoretical and practical training to candidates on retail sales, customer handling, product knowledge, selling techniques, billing, merchandising, and retail operations, in accordance with the applicable qualification pack and industry requirements.
Key Responsibilities
- Conduct theory and practical training for Retail Sales Executive candidates.
- Train candidates on the complete retail sales process, from customer greeting to product demonstration and closing the sale.
- Develop candidates' customer service and communication skills.
- Train candidates in identifying customer needs and recommending suitable products.
- Explain product features, benefits, pricing, offers, discounts, and promotions.
- Demonstrate effective upselling and cross-selling techniques.
- Train candidates in handling customer queries, complaints, objections, and difficult situations.
- Provide practical training on billing, POS systems, cash/card/digital payments, and basic sales documentation.
- Train candidates on store operations, product display, merchandising, stock handling, and housekeeping.
- Explain basic inventory practices, stock checking, product tagging, and replenishment.
- Conduct role plays, mock sales activities, demonstrations, assignments, and assessments.
- Monitor trainee attendance, performance, and learning progress.
- Maintain assessment records, attendance sheets, trainee performance reports, and other required documentation.
- Identify learning gaps and provide additional coaching to trainees.
- Prepare candidates for interviews and employment by developing their sales, communication, and workplace skills.
- Coordinate with the Center Head/project team for batch planning, assessments, industry exposure, and placement activities.
Key Skills Required
- Retail sales techniques
- Customer service and relationship management
- Product demonstration and presentation
- Upselling and cross-selling
- Sales conversion techniques
- Handling customer objections and complaints
- POS/billing and digital payment knowledge
- Visual merchandising and store operations
- Basic inventory and stock management
- Communication and interpersonal skills
- Presentation and training skills
- Basic computer skills
Educational Qualification & Experience
Bachelor’s or higher degree in any discipline/Diploma in retail management.
2 years of experience in store or similar operations Required 2 years training experience in relevant field Functional English oral and written communication skills Basic knowledge of MS Office.
Relevant Trainer/ToT certification and eligibility should be verified against the latest applicable QP requirements.
Competencies
- Strong knowledge of retail sales and customer handling
- Excellent communication and interpersonal skills
- Ability to conduct effective role plays and practical demonstrations
- Sales-oriented and customer-focused approach
- Good classroom-management skills
- Problem-solving and negotiation skills
- Professional presentation and grooming
- Ability to motivate and engage trainees
Pay: ₹20,000.00 - ₹30,000.00 per month
Work Location: In person
