ServiceNow ITSM Engineer
Employment Type: Contract C2C
Experience: 5–6 Years
Location: Remote
Job Summary
We are looking for a ServiceNow ITSM Engineer with 5–6 years of IT experience, including 3+ years of hands-on ServiceNow ITSM experience. The ideal candidate should have strong expertise in ServiceNow administration, ITSM module configuration, workflow automation, production support, and ITIL-based service management.
Key Responsibilities
Configure, develop, and support ServiceNow ITSM applications.
Manage Incident, Problem, Change, Request, Knowledge, and Service Catalog modules.
Configure Flow Designer, Business Rules, Client Scripts, UI Policies, Notifications, ACLs, and Update Sets.
Provide L2/L3 production support, troubleshoot issues, and perform Root Cause Analysis (RCA).
Participate in platform upgrades, releases, and enhancements.
Automate workflows and maintain Service Catalog items.
Collaborate with business stakeholders and technical teams to deliver scalable solutions.
Ensure ITIL compliance and support continuous service improvements.
Required Skills
ServiceNow
ServiceNow Administration
ITSM Suite
Flow Designer
Service Catalog
Business Rules
Client Scripts
UI Policies
Notifications
ACLs
Update Sets
ITSM Modules
Incident Management
Problem Management
Change Management
Request Management
Knowledge Management
Major Incident Management
Technical Skills
JavaScript
ServiceNow Scripting
REST APIs
Integration Concepts
Data Imports
Reporting & Dashboards
Process Knowledge
ITIL Framework
Incident, Change & Problem Management
Service Request Fulfillment
SLA Management
Preferred Skills
ITOM, CMDB, Discovery, ITAM, HRSD
Integration Hub, Service Portal, Virtual Agent
Experience supporting enterprise-scale ServiceNow environments
Preferred:
CIS-ITSM
CAD
ITIL Foundation
Soft Skills
Strong troubleshooting and analytical skills
Excellent communication and stakeholder management
Ability to work independently in a global support environment
Pay: ₹80,000.00 - ₹110,000.00 per month
Experience:
- ServiceNow ITSM Engineer: 5 years (Required)
Work Location: Remote
