Key Responsibilities
Customer Relationship Management
- Build and maintain strong relationships with existing customers.
- Regularly follow up with customers regarding orders, deliveries, and feedback.
- Understand customer requirements and provide appropriate solutions.
- Ensure high customer satisfaction through prompt responses.
Customer Support
- Handle customer inquiries, complaints, and escalations.
- Coordinate with internal teams to resolve issues quickly.
- Maintain complaint records and ensure timely closure.
- Keep customers updated on the progress of their concerns.
Sales Coordination
- Support the sales team with customer communication.
- Follow up on quotations and pending orders.
- Coordinate with dispatch and accounts for smooth order execution.
- Assist in repeat order generation.
CRM Software Management
- Update customer details in the CRM system.
- Record customer interactions, complaints, follow-ups, and service history.
- Maintain accurate customer databases.
- Generate CRM reports for management.
After-Sales Service
- Follow up after product delivery.
- Collect customer feedback.
- Coordinate machine installations or service visits if required.
- Ensure customer issues are resolved within the defined turnaround time.
Coordination
- Coordinate with:
- Sales Team
- Service Engineers
- Dispatch Team
- Accounts Department
- Purchase Team
- Ensure smooth communication between customers and internal departments.
Documentation
- Maintain customer records.
- Prepare daily follow-up reports.
- Maintain complaint registers.
- Track pending customer requests.
Pay: ₹12,000.00 - ₹15,000.00 per month
Work Location: In person
