Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : SUSE Linux Administration
Good to have skills : NA
Minimum
7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires working closely with users and clients, either remotely or onsite, to identify and resolve issues efficiently. The practitioner follows established operational procedures to maintain service reliability and quality, ensuring smooth functioning of various technology platforms. Collaboration with different teams and adherence to defined processes are key aspects of the daily routine, aimed at sustaining optimal infrastructure performance and user satisfaction.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to ensure timely resolution of technical issues and continuous service improvement.
- Mentor junior team members by sharing knowledge and best practices to enhance team capabilities.
- Monitor infrastructure health and proactively identify potential risks to prevent service disruptions.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in SUSE Linux Administration.
- Strong knowledge of Linux operating system architecture and command-line tools.
- Experience in troubleshooting and resolving issues related to infrastructure, operating systems, and application platforms.
- Familiarity with system monitoring tools and performance tuning techniques.
- Ability to work with remote and onsite support models effectively.
- Good understanding of network fundamentals and their impact on system performance.
Additional Information:
- The candidate should have minimum 7.5 years of experience in SUSE Linux Administration.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
