We are looking for a proactive and detail-oriented Process Associate – US Client Outreach with 2-3 years of experience to support our business development and client outreach activities targeting the US market.
The ideal candidate will be responsible for researching potential clients, executing outreach campaigns, cold calling prospects, maintaining prospect information, following up with leads, and supporting the Business Development team in generating qualified opportunities.
Requirements
- 0–2 years of experience in client outreach, lead generation, business development, customer support, or a similar role.
- Strong verbal and written communication skills in English.
- Comfortable with cold calling and communicating with potential clients in the US market.
- Ability to research and identify potential clients and relevant decision-makers.
- Comfortable with email outreach, LinkedIn outreach, cold calling, and other client communication channels.
- Good interpersonal and communication skills with the ability to engage prospects professionally.
- Ability to follow up with prospects and maintain regular communication.
- Good attention to detail and ability to maintain accurate records.
- Basic understanding of IT services and technology services is preferred.
- Ability to work independently while collaborating effectively with the team.
- Willingness and flexibility to work according to US business requirements or time zones, when required.
Key Responsibilities
- Research and identify potential clients and businesses in the US market.
- Find relevant decision-makers and maintain accurate prospect information.
- Conduct cold calls to potential clients to introduce the company's services and initiate conversations.
- Execute email, LinkedIn, and other outreach campaigns.
- Follow up with potential clients through calls, emails, and other communication channels.
- Engage with prospects, understand their initial requirements, and identify potential opportunities.
- Schedule appointments or meetings for the Business Development team when required.
- Maintain and regularly update lead and outreach data in CRM systems.
- Track cold calls, outreach activities, responses, follow-ups, and campaign performance.
- Coordinate with the Business Development team to support lead qualification and appointment setting.
- Conduct basic market and competitor research to support outreach activities.
- Ensure data accuracy and follow defined processes for client outreach and lead management.
- Prepare regular reports on outreach activities, calls, responses, and lead status.
- Meet assigned outreach, calling, and process targets while maintaining quality and consistency.
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
