We are looking for an experienced Sales Coach to lead the learning and performance development of our sales team. The ideal candidate will be responsible for coaching, mentoring, and improving the performance of sales executives through structured training, live call coaching, and continuous feedback. The role requires close collaboration with Sales Managers and Operations to achieve business targets.
Key Responsibilities
- Coach and mentor sales executives to improve conversion rates and sales performance.
- Conduct New Hire Training (NHT), onboarding, and product training.
- Deliver refresher sessions based on performance gaps.
- Monitor live and recorded sales calls and provide actionable feedback.
- Identify training needs through performance analysis and sales metrics.
- Conduct role plays, objection handling sessions, and negotiation workshops.
- Work closely with Sales Managers to improve team productivity.
- Track key sales metrics such as Conversion Rate, Productivity, Revenue, Quality, and CSAT.
- Prepare training reports, coaching plans, and performance dashboards.
- Support OJT and certify new hires before moving them to production.
- Ensure process compliance and adherence to sales standards.
Required Skills
- 4–8 years of experience in Sales Training, Sales Coaching, or Team Leadership.
- Strong experience in BPO, Inside Sales, Telesales, BFSI, Healthcare, or Customer Service.
- Excellent communication, presentation, and coaching skills.
- Experience in handling sales KPIs and performance improvement.
- Ability to conduct classroom training and one-on-one coaching.
- Strong analytical skills with experience in TNI, coaching plans, and performance tracking.
Preferred Experience
- Experience as a Sales Coach, Process Trainer, Team Leader, Sales Trainer, or Learning & Development professional.
- Experience in CRM tools and MS Excel.
- Bachelor's degree in any discipline.
Pay: ₹18,174.95 - ₹47,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid time off
- Work from home
Work Location: Remote
