Role: Senior Operations Manager
Location: Jaipur HQ (On-site)
Type: Full-Time
About Us
At Mom’s Home, we create trusted, organic baby essentials for over 20 lakh parents across the country. We are a fast-growing D2C brand driven by a commitment to quality, care, and the little ones we serve.
The Role
We are looking for an experienced Senior Operations Manager to lead and scale the supply chain engine at Mom’s Home. In this role, you will take complete ownership of how our products move—from the manufacturing stage to the customer’s doorstep (and sometimes back). You will build out the systems for forecasting, production, and dispatch, ensuring that as our sales scale, our operational backbone remains highly efficient and cost-effective.
Key Responsibilities
- Demand Planning & Forecasting: Analyze sales velocities, historical data, and upcoming marketing campaigns to accurately predict product demand.
- Production & Inventory Management: Act as the bridge between sales targets and manufacturing partners. Create strict production schedules and maintain healthy inventory levels to prevent stockouts without tying up excess capital.
- New Product Launches (NPD): Take charge of the supply chain logistics for new product rollouts. Ensure initial inventory batches are perfectly planned, produced, and positioned across warehouses ahead of launch day.
- Dispatch & Shipment Planning: Oversee daily outbound logistics. Build efficient dispatch plans, monitor 3PL (third-party logistics) performance, and ensure strict adherence to delivery timelines.
- Return Order Management (RTO): Manage the reverse supply chain. Efficiently process returns, analyze the root causes behind them, and implement proactive strategies to actively reduce our overall RTO rate.
- Process Optimization & Leadership: Identify operational bottlenecks and build scalable workflows to solve them. Lead and mentor the junior operations team (executives and interns) to ensure daily execution is flawless.
What We Expect
- Experience: 5–8 years of direct experience in supply chain management, inventory planning, or e-commerce operations, ideally within the D2C, FMCG, or retail sectors.
- Analytical Stronghold: You are highly comfortable building inventory models, managing complex spreadsheets, and making procurement decisions based on hard data.
- Problem-Solving Agility: Supply chains are unpredictable. You are a calm, solutions-oriented leader who can navigate vendor delays, logistical hiccups, or sudden spikes in demand.
- Cross-Functional Collaboration: You understand that operations do not exist in a silo. You work seamlessly with Marketing, E-Commerce, and Finance to ensure the supply chain is always prepared to support business growth.
Pay: ₹600,000.00 - ₹900,000.00 per year
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
