Position Title:
Human Resources Manager / Human Resources Executive
Job Summary
We are seeking a dynamic, approachable, and highly organized Human Resources professional to oversee and manage all aspects of Human Resources operations within the hotel. The ideal candidate must possess comprehensive knowledge of HR functions from recruitment to separation, be well-versed in statutory compliance and labour laws, and demonstrate a strong commitment to employee welfare, engagement, and organizational development.
The incumbent will act as a trusted partner to management and employees while ensuring compliance with all applicable labour regulations and maintaining a positive workplace culture.
Key Responsibilities
Human Resources Operations
- Manage the complete employee lifecycle, including recruitment, onboarding, orientation, confirmation, transfers, promotions, and separation.
- Develop and implement HR policies, procedures, and best practices.
- Maintain accurate employee records, personnel files, and HR documentation.
- Prepare employment contracts, appointment letters, warning letters, promotion letters, and other HR correspondence.
- Monitor manpower planning and workforce requirements.
Recruitment & Talent Acquisition
- Source, screen, interview, and select suitable candidates for all hotel departments.
- Coordinate with department heads regarding manpower requirements.
- Conduct induction and orientation programs for new employees.
- Build talent pipelines for future staffing needs.
Statutory Compliance & Labour Laws
- Ensure compliance with all applicable labour laws and statutory regulations.
- Maintain records and registers as required under labour legislation.
- Coordinate inspections, audits, and compliance-related documentation.
- Ensure timely submission of statutory returns and reports.
- Keep management updated on changes in labour laws and regulatory requirements.
- Liaise with government authorities when required.
Payroll & Attendance Administration
- Verify attendance, leave records, overtime, and payroll inputs.
- Coordinate payroll processing and ensure accuracy.
- Manage employee leave administration and attendance systems.
- Address employee payroll-related queries.
Employee Relations & Welfare
- Foster positive employee relations and maintain an open-door policy.
- Address employee grievances fairly, confidentially, and promptly.
- Plan and implement employee welfare initiatives and engagement activities.
- Organize staff meetings, celebrations, recognition programs, and welfare events.
- Promote a healthy, inclusive, and respectful workplace culture.
Training & Development
- Identify training needs across departments.
- Coordinate internal and external training programs.
- Maintain training records and evaluate training effectiveness.
- Support succession planning and career development initiatives.
Performance Management
- Coordinate performance appraisal processes.
- Support managers in employee performance reviews and development planning.
- Monitor employee productivity and engagement levels.
Industrial Relations
- Handle disciplinary matters and domestic inquiries where required.
- Ensure fair implementation of disciplinary procedures.
- Maintain harmonious relations between management and employees.
HR Reporting & Administration
- Prepare monthly HR reports and management dashboards.
- Monitor employee turnover, absenteeism, and manpower statistics.
- Assist management in strategic HR planning and decision-making.
Qualifications
- Bachelor's Degree in Human Resource Management, Business Administration, Hospitality Management, or related field.
- MBA/PGDM in Human Resources preferred.
- Relevant certifications in Labour Laws or Industrial Relations will be an added advantage.
Experience
- Minimum 2–5 years of HR experience in the hospitality industry.
- Proven experience handling complete HR operations independently.
- Strong exposure to statutory compliance, labour laws, employee relations, and payroll administration.
Required Skills & Competencies
- Thorough knowledge of labour laws, statutory compliance, and HR regulations.
- Strong understanding of hospitality industry HR practices.
- Excellent interpersonal and communication skills.
- Highly approachable and employee-centric mindset.
- Strong problem-solving and conflict-resolution abilities.
- Ability to maintain confidentiality and handle sensitive information.
- Excellent organizational and administrative skills.
- Proficiency in MS Office
- Strong leadership and team management capabilities.
Key Personal Attributes
- Approachable and empathetic.
- Professional and ethical.
- Strong sense of integrity and confidentiality.
- Detail-oriented and compliance-focused.
- Proactive and solution-driven.
- Positive attitude with excellent people management skills.
- Passionate about employee welfare and organizational growth.
Preferred Candidate Profile
A hands-on HR professional who can independently manage the entire HR function, ensure full statutory compliance, build strong employee relations, champion employee welfare initiatives, and serve as a trusted partner for both management and staff within a hospitality environment.
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Food provided
- Paid sick time
- Provident Fund
Work Location: In person
