Remote Guide Associate (RGA) – War Room Team
About the Role
We are looking for passionate, empathetic, and highly motivated Remote Guide Associates (RGAs) to join our central War Room Team. The RGA will play a critical role in supporting the scale-up and strengthening of Kangaroo Mother Care (KMC) and Mother-Newborn Care Units (MNCUs) across health facilities through structured virtual engagement, coordination, monitoring, and problem-solving.
The role requires regular telecommunication-based engagement with healthcare providers, district stakeholders, frontline workers, and families to support implementation, improve performance indicators, and strengthen quality of care for mothers and newborns.
The ideal candidate should possess strong communication skills, ownership, analytical thinking, and the ability to build respectful relationships with diverse stakeholders remotely.
Key Responsibilities
Facility Engagement & Support
- Regularly engage with staff nurses, pediatricians, medical officers, facility in-charges, and hospital administrators through phone/video-based communication.
- Support facilities in the establishment and operationalization of Mother-Newborn Care Units (MNCUs) and KMC services.
- Build trust-based relationships with healthcare providers and motivate teams toward achieving program goals and quality benchmarks.
- Identify facility-level gaps, bottlenecks, and implementation challenges and support timely resolution/escalation.
Community & Stakeholder Coordination
- Coordinate with ASHAs, ANMs, CHOs, mothers, and family members to strengthen community linkage and family participation in newborn care.
- Communicate and coordinate with district and block-level administration and health system stakeholders.
- Map and engage key stakeholders based on their roles and responsibilities within the health system.
Monitoring, Data & Reporting
- Maintain and update MIS systems, trackers, dashboards, and project monitoring sheets.
- Monitor facility performance indicators and prepare leaderboards, summaries, and progress reports.
- Assist in tracking key indicators related to KMC/MNCU implementation and quality improvement.
- Prepare detailed weekly and monthly reports documenting progress, challenges, and action points.
War Room Operations
- Work closely with internal field teams, implementation teams, and leadership to ensure continuous facility support.
- Support internal team members in planning, follow-up, escalation tracking, and daily operational coordination.
- Assist in maintaining accountability systems and ensuring timely closure of action items.
- Participate in regular review meetings, strategy discussions, and operational planning exercises.
Required Skills & Competencies
Communication & Relationship Building
- Excellent interpersonal and telecommunication skills.
- Ability to respectfully engage with healthcare workers and government stakeholders across different hierarchy levels.
- Strong listening, negotiation, and problem-solving abilities.
- Ability to build trust and rapport with facility teams and community stakeholders.
Technical & Operational Skills
- Proficiency in MS Excel, Word, PowerPoint, and Google Workspace tools.
- Comfortable with digital communication platforms and remote coordination systems.
- Ability to maintain and analyze data trackers and prepare reports.
- Basic understanding of healthcare programs, maternal-newborn health, or public health systems is preferred.
Behavioral Competencies
- Empathy and patience while dealing with frontline workers and families.
- Strong ownership and accountability.
- Ability to work in a fast-paced and mission-driven environment.
- Team player with a collaborative mindset.
- Self-disciplined and highly organized.
Eligibility Criteria
Education
- Graduate or Postgraduate in any related fields.
Experience
- 1–3 years of experience in telecommunication-based coordination, healthcare support, program implementation, community engagement, or similar roles preferred.
- Freshers with exceptional communication and coordination skills may also apply.
Language Requirements
- Excellent spoken and written Hindi.
- Basic proficiency in English.
- Knowledge of regional/local dialects of Uttar Pradesh will be an added advantage.
Preferred Backgrounds
Candidates with experience or interest in:
- Public Health
- Maternal & Newborn Health
- Hospital Coordination
- Nursing
- Tele-support/Call Center Operations
- NGO/Development Sector Programs
- Government Health Programs
are encouraged to apply.
About the Organization
CEL is an impact-focused research and implementation organization working at the intersection of maternal-newborn health, early childhood development, and health systems transformation.
Since 2003, CEL has been deeply embedded in rural Uttar Pradesh and has contributed significantly to advancing evidence-based innovations in maternal and newborn care. The organization works closely with global institutions and government systems to improve survival, development, and care practices for mothers and newborns.
CEL collaborates with leading institutions and partners including:
- World Health Organization
- Grand Challenges Canada
- National Health Mission
- Government of Uttar Pradesh and multiple state governments
- Harvard University
- Johns Hopkins University
Our mission is to place mothers at the heart of human development and nurture them so that they can nurture the future of humanity.
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
