Job Summary
The Master Data Analyst is responsible for the creation, maintenance, governance, and quality of master data across multiple operating companies within a Shared Services environment. This role ensures that critical business data—such as customer, vendor, employee, and financial master data—is accurate, consistent, and aligned across systems to support operational efficiency and financial integrity.
The Master Data Analyst partners closely with Finance, HR, Procurement, IT, and operating company stakeholders to manage data standards, resolve data issues, and support system integrations, including merger and acquisition (M&A) activities.
Key Responsibilities
Master Data Maintenance & Governance
- Create, update, and deactivate master data records (e.g., customer, vendor, employee, chart of accounts) in accordance with established policies and controls.
- Ensure data accuracy, completeness, and consistency across ERP and upstream/downstream systems.
- Enforce data governance standards, naming conventions, and required field completion.
Data Quality & Integrity
- Perform regular data audits to identify duplicates, inconsistencies, and errors.
- Investigate and resolve data discrepancies impacting operational and financial processes.
- Monitor data quality metrics and support continuous improvement initiatives.
Scenario Management & Issue Resolution
- Analyze and resolve complex master data scenarios, including:
- Duplicate records
- Cross-operating company conflicts
- Data mismatches across systems
- Incomplete or incorrect data requests
- Escalate issues appropriately and collaborate with SMEs and business stakeholders for resolution.
Cross-Functional Collaboration
- Partner with Finance, HR, Procurement, and Operations teams to ensure data aligns with business requirements.
- Collaborate with IT on system integrations, data mapping, and interface issues.
- Provide support and guidance to operating companies on master data processes and policies.
M&A Integration Support
- Support onboarding of new operating companies by setting up master data structures and standards.
- Assist with data mapping, cleansing, and migration activities during acquisitions.
- Identify and help standardize data across newly integrated entities.
Process Documentation & Training
- Develop and maintain process documentation, playbooks, and training materials.
- Document common scenarios, decision rules, and escalation paths.
- Support training for Shared Services and operating company users.
Controls & Compliance
- Ensure adherence to internal controls, audit requirements, and compliance standards (including SOX where applicable).
- Maintain proper documentation and approvals for sensitive data changes (e.g., banking, tax identifiers).
Continuous Improvement
- Identify opportunities to standardize and streamline master data processes across operating companies.
- Support automation and system enhancements to improve efficiency and data accuracy.
- Contribute to building a scalable Shared Services data model.
Qualifications
- 3+ years of experience in master data, data governance, ERP administration, or related field
- Strong understanding of business processes (Finance, HR, Procurement) and their data dependencies
- Experience working with ERP systems (e.g., Oracle, AX, WebApps, Coins etc.)
- Strong analytical and problem-solving skills
- High attention to detail and commitment to data accuracy
- Ability to manage multiple priorities across a multi-entity environment
- Strong communication and stakeholder management skills
Preferred Qualifications
- Experience in a Shared Services or multi-operating company environment
- Exposure to M&A integrations or data migration projects
- Knowledge of data governance frameworks or master data management (MDM) tools
- Advanced Excel or data analysis skills
- Experience documenting processes and building training materials
Success Metrics (Optional but Recommended)
- Data accuracy and error rates
- Duplicate reduction metrics
- Turnaround time for data requests
- SLA adherence
- Number of escalations / issue resolution time
- Data quality improvement trends
Additional Information
About Us, Our Culture & What We Can Offer You
Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies
We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.
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