About Persistent
We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.
Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We reported $1,654.4M FY26 revenue with 17.4% Y-o-Y growth. We have delivered 24 sequential quarters of growth with $436.0M in Q4 FY26 revenue, up 3.2% Q-o-Q and 16.2% Y-o-Y growth. Our 27,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been recognized as the Fastest Growing IT Services Brand Globally in the 2026 Brand Finance IT Services 25 Report. We named a Leader in the Everest Group Private Equity (PE) Services PEAK Matrix® Assessment 2026 and Software Product Engineering PEAK Matrix® Assessment 2026.
About Position:
We are seeking a Senior Telecom BSS Technical Lead with strong expertise in Java-based enterprise systems and front-end BSS platforms. This role focuses on designing, supporting, and optimizing large-scale Telecom BSS applications such as CRM, eCare, POS, and Order Management systems, with deep involvement in production troubleshooting, performance optimization, and cross-functional collaboration.
- Role: L3 Support
- Location: Bangalore
- Experience: 5-8 Yrs
- Job Type: Full Time Employment
What You'll Do:
- Provide technical leadership and support for front-end Telecom BSS systems (CRM, eCare, POS, Order Management)
- Design, develop, and support enterprise-grade Java applications in microservices or distributed architectures
- Diagnose and resolve complex production issues using JVM analysis, garbage collection tuning, heap and thread dumps
- Troubleshoot front-end issues across JavaScript frameworks, HTML, CSS, browser tools, APIs, and network layers
- Monitor system health and user experience using observability tools such as Splunk, Dynatrace, New Relic, or Grafana
- Support and enhance Telecom BSS processes including customer onboarding, account management, order capture, provisioning, and service management
- Design and optimize data models across SQL and NoSQL databases including Couchbase
- Tune database performance using N1QL queries and cluster-level optimizations
- Implement and support DevOps practices including CI/CD pipelines, automation, Docker, Kubernetes, and Ansible
- Maintain operational runbooks, monitoring dashboards, and deployment automation
- Work closely with Product, Engineering, Network, and Operations teams to resolve critical incidents
- Follow ITSM processes using tools like ServiceNow or Jira, including incident, problem, and change management
- Mentor junior engineers and guide teams on troubleshooting and operational best practices
- Participate in architecture discussions, design reviews, and production readiness activities
Expertise You'll Bring:
- 5+ years of experience in senior technical roles within the Telecommunications domain
- Strong hands-on experience with Telecom BSS platforms and CRM-based applications
- 5+ years of enterprise Java development experience in microservices or distributed systems
- Deep understanding of JVM internals, GC tuning, and production performance diagnostics
- Strong expertise in front-end troubleshooting (JavaScript, HTML, CSS, browser/debug tools)
- Solid experience with observability platforms (Splunk, Dynatrace, New Relic, Grafana)
- Deep functional understanding of Telecom BSS business workflows
- Hands-on experience with Couchbase and SQL/NoSQL databases including performance tuning
- Strong exposure to DevOps tools and practices (Jenkins, Docker, Kubernetes, Ansible)
- Experience working with ITSM frameworks and enterprise ticketing tools
- Proven leadership or mentoring experience in technical teams
- Strong cross-functional collaboration and communication skills
- Bachelor’s degree in computer science, IT, or a related technical field
Benefits:
- Competitive salary and benefits package
- Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
- Opportunity to work with cutting-edge technologies
- Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
- Annual health check-ups
- Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
Values-Driven, People-Centric & Inclusive Work Environment:
Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.
- We support hybrid work and flexible hours to fit diverse lifestyles.
- Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
- If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment
Let’s unleash your full potential at Persistent - persistent.com/careers
“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”
