Job Summary:
The Housekeeping Executive is responsible for supervising and coordinating the daily housekeeping operations, ensuring cleanliness standards are met or exceeded throughout the hotel. This role involves team supervision, inventory management, quality control, and upholding guest satisfaction standards.
Key Responsibilities:
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Supervise Staff: Oversee room attendants, laundry staff, and public area cleaners to ensure consistent performance and adherence to hotel standards.
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Inspect Rooms & Public Areas: Conduct daily inspections of guest rooms, lobbies, hallways, and other hotel areas to maintain cleanliness and order.
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Guest Satisfaction: Address and resolve guest complaints regarding housekeeping services promptly and professionally.
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Training & Development: Assist in training new housekeeping staff and organizing regular refresher training sessions.
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Inventory Management: Maintain adequate stock levels of cleaning supplies, linen, and guest amenities; ensure proper storage and usage.
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Scheduling: Prepare and manage staff schedules based on occupancy and business demands.
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Coordination: Work closely with the front office and maintenance teams to ensure seamless guest service and room readiness.
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Compliance: Ensure all housekeeping procedures comply with hotel policies and health & safety regulations.
