Qualifications and Experience: Graduate. Minimum 3 years of relevant experience in handling Ecommerce Dispatch Process.
Key Responsibilities (KRAs):
Order Dispatch & Timelines:
- Ensure timely dispatch of B2B & B2C orders across all ecommerce portals as per defined TAT.
- Verify physical product and quantity against invoice before dispatch.
- Packing & Handover Accuracy:
- Ensure timely and accurate packing of all B2B & B2C orders.
- Ensure B2C order count matches the manifest during handover.
- Documentation & Records:
- Maintain day-wise manifest records in PDF format for easy retrieval.
- Keep accurate records of daily dispatches and pickups.
- Dispute & Return Management:
- Raise and resolve disputes related to pickups and returns.
- Ensure return entries are updated on time and shared with relevant teams.
- Inventory Coordination:
- Share reports on low-moving inventory and packaging material, including shelf-life details, with the inventory team.
- Team & Operations Management:
- Lead and guide the packaging team to ensure smooth operations.
- Allocate manpower efficiently to maximize productivity.
- Pickup Follow-ups:
- Ensure timely pickup of B2C orders and escalate issues if required.
- Ensure timely pickup of B2B orders as per appointments and escalate issues to the concerned KAM when necessary.
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
