Customer Support Executive — Urban Bazar
Employment Type: Full-time
Experience Level: (0-2 years)
Location: Whitefiled Bangalore
Reports To: Customer Support Manager
About the Role
We're looking for a Customer Support Executive to be the friendly, reliable voice of our B2C app. You'll be the first point of contact for our customers — helping them resolve issues, answering questions, and making sure every interaction leaves them with a positive impression of our brand. This is a great opportunity for someone starting their career in customer service who's eager to learn and grow.
What You'll Do
- Respond to customer queries and complaints via app chat, email, and phone in a timely, professional manner
- Troubleshoot app-related issues (login, payments, orders, bookings, etc.) and guide customers to a resolution
- Escalate unresolved or complex issues to the right internal team and follow up until closed
- Maintain accurate records of customer interactions, issues, and resolutions in the support system/CRM
- Track recurring issues and share feedback with Product/Operations teams to help improve the app experience
- Meet daily/weekly targets for response time, resolution time, and customer satisfaction (CSAT)
- Assist with onboarding new customers — explaining app features and answering setup questions
- Support ad-hoc customer outreach (surveys, feedback calls, follow-ups) as needed
What We're Looking For
- 0-2 years of experience in customer support, call center, or a similar customer-facing role (freshers welcome)
- Clear, friendly communication skills — both written and verbal
- Patience and a problem-solving mindset when dealing with frustrated or confused customers
- Comfortable using smartphones/apps and picking up new software tools quickly
- Basic proficiency with MS Office/Google Workspace; familiarity with helpdesk or CRM tools is a plus
- Ability to work in rotational shifts, if required
- Graduate in any discipline preferred
Why Join Us
- Hands-on training and mentorship to build a strong foundation in customer support
- Clear growth path into senior support, quality, or operations roles
- Be part of a growing B2C app team with real impact on customer experience
- Friendly, supportive team environment
Mandatory Languages - Kannada Hindi
Freshers can also apply and Immediate joinners
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
