E-Commerce Key Account Manager – Walmart Sellers
Please read the Job Description carefully before applying.
This role is specifically for professionals with hands-on experience in E-commerce / Marketplace Key Account Management.
About the Role
We are looking for an experienced, results-driven E-Commerce Key Account Manager to manage and grow a portfolio of Walmart Marketplace sellers in the US market.
In this role, you will act as a strategic business partner for assigned Walmart sellers, helping them improve marketplace performance, increase sales, optimize their catalog and listings, resolve operational challenges, and identify opportunities for sustainable growth.
The ideal candidate should have direct experience working with e-commerce marketplaces/platforms and managing seller or merchant accounts, preferably in a Key Account Manager, Marketplace Account Manager, Seller Success, Marketplace Operations, or similar capacity.
This is not a generic account-management role. We are specifically looking for professionals who understand how e-commerce marketplaces work and have experience managing seller/business accounts on platforms such as Walmart Marketplace, Amazon, Flipkart, eBay, Ameesha ,Shopify, or similar platforms.
Key Responsibilities
Walmart Seller Account Management
- Own and manage a portfolio of Walmart Marketplace seller accounts in the US.
- Serve as the primary point of contact and strategic business partner for assigned sellers.
- Build strong, long-term relationships with sellers and understand their business objectives.
- Conduct regular account/business reviews and track seller performance against agreed KPIs.
- Identify account-level risks, opportunities, and growth areas and proactively recommend actions.
Marketplace Growth & Performance
- Develop and execute strategies to improve seller GMV, sales, conversion, traffic, catalog performance, and overall marketplace growth.
- Analyze seller performance data and identify opportunities for revenue and profitability improvement.
- Recommend appropriate promotional, pricing, advertising, and merchandising strategies.
- Identify high-potential categories, products, and expansion opportunities.
- Drive seller adoption of relevant Walmart Marketplace programs and initiatives.
Catalog & Listing Optimization
- Guide sellers on product listing quality, content, attributes, categorization, pricing, and discoverability.
- Work with sellers to improve product titles, descriptions, images, keywords, and overall catalog quality.
- Identify listing/content gaps affecting visibility and conversion.
- Monitor product and category performance and recommend corrective actions.
Marketplace Operations
- Support sellers in resolving marketplace-related operational issues.
- Work with internal teams to address issues related to catalog, inventory, pricing, orders, fulfillment, returns, and seller performance.
- Help sellers understand and improve compliance with marketplace policies and performance standards.
- Proactively identify recurring operational problems and develop solutions.
Strategic Account Management
- Prepare and present regular business reviews, performance insights, action plans, and growth recommendations.
- Maintain accurate account plans, opportunity pipelines, and performance trackers.
- Forecast account growth and identify opportunities to expand seller engagement.
- Collaborate with cross-functional teams including Operations, Catalog, Marketing, Advertising, and Seller Support.
- Take complete ownership of assigned accounts and deliver measurable business outcomes.
Required Experience
Mandatory:
- 2–5 years of hands-on experience in E-commerce / Marketplace Key Account Management.
- Experience managing seller/merchant accounts on an e-commerce marketplace or platform.
- Experience with Walmart Marketplace is highly preferred.
- Candidates with experience managing sellers on Amazon, Flipkart, eBay, Shopify, or other major marketplaces may also be considered.
- Strong understanding of marketplace metrics such as GMV, revenue, conversion rate, traffic, Buy Box/competitive pricing, catalog quality, inventory, fulfillment, and seller performance.
- Demonstrated experience in growing marketplace accounts and achieving business targets.
- Experience conducting account reviews/business reviews with sellers or merchants.
- Strong analytical skills with the ability to interpret marketplace performance data.
Ideal Candidate Profile
We are specifically looking for candidates currently working or previously working as:
- E-Commerce Key Account Manager
- Marketplace Key Account Manager
- Walmart Account Manager
- Amazon Account Manager
- Marketplace Account Manager
- Seller Success Manager – E-commerce
- Marketplace Growth Manager
- E-commerce Business Manager
- Marketplace Operations Manager
- Merchant Success / Seller Success Manager
Candidates from Walmart, Amazon, Meesho, Flipkart, eBay, Shopify, marketplace aggregators, e-commerce brands, seller agencies, or e-commerce service providers with relevant seller/account management experience are encouraged to apply.
Who Should NOT Apply
This position is specifically focused on E-commerce Marketplace Key Account Management.
Please do not apply if your experience is primarily in:
- Banking or financial services
- Insurance
- Loan/credit card sales
- Relationship Manager – Banking
- Branch banking
- General customer service
- BPO/customer support
- Generic client servicing
- Traditional sales/account handling without marketplace experience
- Non-e-commerce business development
Only candidates with relevant E-commerce / Marketplace seller or merchant account management experience will be shortlisted.
Required Skills
- Strong understanding of E-commerce marketplaces
- Seller/Merchant account management
- Walmart Marketplace knowledge preferred
- Marketplace performance analysis
- Business development and revenue growth
- Catalog and listing optimization
- Promotional and pricing strategy
- Strong Excel/data analysis skills
- KPI and performance management
- Stakeholder and relationship management
- Excellent verbal and written English communication
- Strong problem-solving and decision-making ability
- Ability to manage multiple high-value seller accounts
- Strategic and commercially driven mindset
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Commerce, E-commerce, or a related field.
- 2–5 years of relevant E-commerce / Marketplace Account Management experience.
- Proven track record of managing and growing seller/merchant accounts.
- Walmart Marketplace experience will be a strong advantage.
Why Join Us?
- Work closely with US-based Walmart Marketplace sellers.
- Gain exposure to international e-commerce marketplace operations.
- Manage high-impact seller accounts and directly influence business growth.
- Work in a fast-growing e-commerce environment.
- Opportunity to develop expertise in marketplace strategy, seller growth, and account management.
- Learn from experienced e-commerce professionals.
- Build a career in the rapidly growing global e-commerce ecosystem.
Job Details
Employment Type: Full-time
Location: Sector 18, Gurgaon, Haryana
Working Days: Monday to Friday – 5 Days
Work Model: Hybrid
Working Hours: 6:00 PM – 3:00 AM
Shift: US Night Shift
Cab Facility: Provided
Salary: ₹8 LPA – ₹13LPA
Important Application Note
This opening is strictly for E-commerce / Marketplace Key Account Management professionals with experience managing seller or merchant accounts.
If your experience is from banking, finance, insurance, generic customer service, or non-e-commerce account management, please do not apply.
Pay: ₹700,000.00 - ₹1,400,000.00 per year
Benefits:
Work Location: Hybrid remote in Gurugram, Haryana
