- Experience: 2+ years (Spanish speaking mandatory)
- Job Location: Work from Home
- Shift: Night Shift / US Shift (6:00 PM – 3:00 AM, DST)
- Working Days: 5 days (Rotational week-offs)
- Joining: Immediate
- Salary Range: ₹15,000 – ₹35,000 per month
- Education: HSC / Undergraduate / Graduate
Key Responsibilities
- Handle inbound and outbound calls with Spanish-speaking customers
- Provide accurate information and resolve customer queries efficiently
- Manage and resolve customer complaints in a professional manner
- Maintain high-quality customer service standards
- Work effectively under pressure while maintaining a calm and polite tone
- Ensure proper documentation and follow-up of customer interactions
Skills & Requirements
- Fluent communication in Spanish.
- Experience in US Voice Process (required)
- Strong interpersonal and communication skills
- Customer-focused mindset with problem-solving ability
- Soft-spoken, patient, and composed under pressure
- High level of integrity and enthusiasm
System Requirements (Mandatory)
- Personal laptop/desktop (No Chromebook or Linux OS)
- Minimum 20 Mbps wired internet connection
- Wired headset
- Quiet, distraction-free workspace
- Stable power backup and internet connectivity
Pay: ₹15,000.00 - ₹35,000.00 per month
Experience:
- International voice process: 1 year (Required)
Language:
Work Location: Remote
