Forecasts cash requirements for client ATMs and plans replenishment schedules to ensure the ATM estate has optimum levels of cash at all times. Ensures achievement of all customer and internal SLAs and KPI, addressing and / or escalating performance issues as required.
- Provides Cash Management support for an assigned area within a larger geographic region.
- Reviews, on a daily basis, section and customer performance, completing any forecasting and related adjustments to ensure achievement of team and contractual SLAs and KPIs.
- Produces monthly reports, providing commentary where required.
- Liaises with CIT service providers to implement changes to replenishment cycles.
- Supports new customer onboarding.
- Deputizes for the Senior Cash Analyst when he or she is not in the office, serving as first point of contact and resolving or escalating issues as required.
- Ensures procedural manuals are kept up-to-date and accurately reflect working practices.
- Works with the Senior Cash Analyst to explore ideas about how to further improve customer service, revising and implementing enhancement strategies.
- Provides cover during periods of workload peak, holidays or unscheduled team absences.
Required Qualifications
- Education or equivalent work experience required.
- Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Cash Management.
- Good business English skills (Written and spoken).
