The candidate will be responsible for handling client queries, ensuring timely follow-ups, and maintaining accurate customer records. This role requires close coordination with internal teams to resolve concerns, track service requests, and ensure a smooth and positive customer experience.
Responsibilities:
- Manage daily customer interactions and maintain strong client relationships
- Handle queries via calls, emails, and messages
- Ensure timely follow-ups and proactive communication
- Update and maintain customer information in CRM systems
- Coordinate with sales, support, and operations teams for issue resolution
- Monitor customer satisfaction and escalate concerns when necessary
- Prepare basic reports and maintain documentation
Key Skills:
- Excellent communication and interpersonal skills
- Strong follow-up, coordination, and problem-solving abilities
- Working knowledge of MS Office and CRM tools
- Customer-first attitude with attention to detail
Job Type: Full-time
Pay: ₹15,000.00 - ₹25,000.00 per month
Experience:
- Customer relationship management: 1 year (Required)
Work Location: In person
