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The Managed Services – Oracle Cloud SCM Functional Senior Associate will work as SME and will also assist in the delivery of managed services for client support projects for Oracle Cloud SaaS product (Oracle Fusion Applications Suite). This role is responsible for resolving client issues, guiding the managed services team, and ensuring high-quality, timely service delivery. The ideal candidate will have strong hands-on experience with Oracle Cloud SCM SaaS (Costing, OM, and Inventory modules + Redwood for procurement & SCM) excellent problem-solving abilities, and a commitment to customer satisfaction and continuous service improvement.
10 years total experience; 5+ years in Oracle Cloud SCM ( Costing, OM, Inventory).
Strong hands-on experience in transitioning Procurement and SCM modules to Redwood UI.
2+ years in support services for the above modules (or similar).
Proven expertise and hands-on experience in incidents and service requests, including configuration changes and enhancements, across at least 2 of the 3 modules (Costing is must).
Module expertise:
Cost Management/Cost & Receipt Accounting: Manages item costing, cost structures, and cost books using standard, average, or actual costing methods. Tracks material, overhead, and resource costs while ensuring accurate valuation of inventory and transactions. Handles cost accounting, cost adjustments, and periodic cost updates, with integration to Inventory, Procurement, and Manufacturing for real-time cost capture. Supports month-end closure issues, cost analysis, Receipt Accounting Accrual process, Accrual reconciliation, variance tracking, and financial reconciliation.
Order Management (OM): Handles end-to-end order orchestration, pricing, sourcing, scheduling, holds, and approvals. Integrates with shipping and inventory to manage fulfillment, ship confirm, and order changes.
Inventory: Manages item attributes/templates, organization structures, UOMs, reservations, and various stock movements. Oversees transfers, adjustments, physical inventory, cycle counts, and on hand accuracy. Product Management (PIM).
Must have strong hands-on experience in transitioning Oracle SCM and procurement modules from classic UI to Redwood UI, with various configurations involved and VBS (Visual Build Studio) customizations.
Having exposure to other SCM modules, such as supply chain execution and planning, would be an additional advantage.
Experience with OTBI/BI Publisher reporting.
Bachelor’s in IT, Business, or related field.
Oracle ERP functional knowledge; at least one Level 2 certification preferred.
Strong analytical, problem‑solving, communication, and interpersonal skills.
Team-oriented with strong organizational and time‑management abilities.
Customer-centric mindset with commitment to high‑quality service.
Knowledge of ITIL or service management frameworks.
Serve as SME for L2/L3 support, including incident resolution, service requests, configuration changes, and enhancements.
Manage day‑to‑day operations of managed services and ensure timely issue resolution.
Troubleshoot and resolve issues for Oracle-managed services teams.
Maintain strong client relationships and ensure high satisfaction.
Monitor service performance metrics and support continuous improvement initiatives.
Collaborate with cross-functional teams for smooth service delivery.
Stay updated on Oracle Cloud releases and industry trends.
Support SLA management and compliance.
Prepare regular performance and client satisfaction reports.
The Managed Services Associate plays a crucial role in ensuring the successful delivery of managed services to clients. By effectively helping clients leverage the best out of their ERP systems, the Associate contributes to the growth and profitability of the organization's managed services department. This role requires strong skills, technical expertise, and a customer-centric mindset to deliver exceptional service experience and exceed client expectations.
Manager
India
