Job Title: IT(Assisatnt) - EDP & IT Support Engineer (Oracle ERP & Retail Support)
Company Description: Greetings from THE CHENNAI SILKS { Gajaananda group } Head Office – Thekkalur.
The largest textile kingdom of Tamilnadu THE CHENNAI SILKS ( TCS) has proven to be a shoppers delight for generations of families.
Job Summary:
Experienced EDP & IT Support Engineer with expertise in Oracle Database, ERP applications, POS billing systems, retail software support, and IT infrastructure management. Skilled in Oracle SQL & PL/SQL, troubleshooting business-critical applications, resolving day-to-day software bugs, supporting multi-branch retail operations, and ensuring uninterrupted business processes.
Key Responsibilities:
Oracle Database Support
- Strong knowledge of Oracle Database (10g/11g/12c) and client connectivity.
- Develop and execute Oracle SQL queries for validation, troubleshooting, and reporting.
- Work with SQL, PL/SQL, Procedures, Functions, Packages, Views, Indexes, and Cursors.
- Support Oracle Forms & Reports and coordinate with DBAs.
ERP & Retail Application Support
- Support ERP modules including Purchase, Inventory, Sales, Billing, Finance, and Stock.
- Resolve ERP issues and support master data and reports.
POS & Billing Support
- Maintain POS billing systems and troubleshoot billing, invoice, printer, and payment issues.
Software Support & Bug Resolution
- Monitor daily software operations across branches.
- Identify, troubleshoot, and resolve day-to-day software bugs.
- Perform Root Cause Analysis (RCA) for recurring issues.
- Coordinate with developers to reproduce, test, and verify bug fixes.
- Use Oracle SQL to validate and correct application data.
- Support production deployments and minimize downtime.
Barcode & Branch IT Support
- Support barcode scanners, label printers, POS devices, and branch IT operations.
- Provide remote and onsite support for multiple retail branches.
Hardware, Network & System Administration
- Troubleshoot desktops, laptops, printers, Windows OS, LAN/WAN/Wi-Fi, VPN, routers, and switches.
- Manage user accounts, IT assets, documentation, and preventive maintenance.
Education / Qualification
- Experience : 1 - 2 years
- Oracle Database, Oracle SQL, PL/SQL, Oracle Forms & Reports
- ERP, POS Billing, Retail Operations
- Windows, Networking, Hardware Troubleshooting
- Barcode Systems, Remote Desktop, Microsoft Office
- Work timing : Night shift
Work mode: In-person
Location: Avanashi, Thekkalur
Benefits:
- Cell phone reimbursement
- Provident Fund
Work Location: In person
