Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Oracle Narrative Reporting
Good to have skills : NA
Minimum
7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic business environment.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to improve system stability and optimize support processes.
- Mentor junior team members to enhance their technical and problem-solving skills.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Oracle Narrative Reporting.
- Strong analytical and troubleshooting abilities related to Oracle Narrative Reporting environments.
- Experience in diagnosing and resolving complex software issues within enterprise applications.
- Ability to work with cross-functional teams to coordinate problem resolution and system enhancements.
- Familiarity with monitoring tools and techniques to ensure system health and performance.
Additional Information:
- The candidate should have minimum 7.5 years of experience in Oracle Narrative Reporting.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.
