Key Responsibilities
· Build and maintain strong relationships with customers.
· Follow up with customers after showroom visits, quotations, and purchases.
· Handle customer inquiries, complaints, and service requests professionally.
· Coordinate with the sales, billing, and operations teams to ensure timely customer support.
· Maintain customer records and update the CRM system regularly.
· Conduct regular follow-up calls to generate repeat business and referrals.
· Collect customer feedback and share improvement suggestions with management.
· Ensure high levels of customer satisfaction throughout the customer journey.
· Assist in resolving customer issues promptly and effectively.
· Prepare daily and monthly customer follow-up and service reports.
Qualifications
· Bachelor's Degree in any discipline.
· 2–5 years of experience in Customer Relationship Management, Customer Service, or Retail Sales.
· Experience in the interior, furniture, home décor, or building materials industry is preferred.
Skills Required
· Excellent communication and interpersonal skills.
· Strong customer service and problem-solving abilities.
· Ability to handle customer complaints professionally.
· Good coordination and organizational skills.
· Positive attitude with a customer-first approach.
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Paid sick time
Work Location: In person
