Job Description:
- Attended & Managing Incoming calls.
- Able to understand client query & provide solutions.
- Coordinate with different departments with regards to client query.
- Taking ownership of customer issue and following problems through to resolutions.
- Improve customer service experience.
- Keep accurate records & maintain Daily , weekly , monthly MIS.
- Must have trouble shooting skill.
- Passionate towards customer service.
Basic Competency requirement:
- Proven work experience as CSE in BFSI industry.
- Proficiency in English is must.
- Fresher’s can also apply those who pursuing BA, B.com, M.com, MA, MBA & Graduates.
- Working knowledge of Excel , power point.
Remuneration: Best in Industry
