Customer Care Executive – Responsibilities
- Handle customer inquiries via phone, email, chat, and social media.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and concerns in a professional manner.
- Maintain a high level of customer satisfaction and service quality.
- Record and update customer interactions in CRM systems.
- Follow up with customers to ensure issue resolution.
- Escalate complex issues to the appropriate departments when necessary.
- Assist customers with order tracking, refunds, and service requests.
- Maintain detailed records of customer feedback and complaints.
- Meet response time and customer service performance targets.
Requirements
- Excellent verbal and written communication skills.
- Strong problem-solving and interpersonal abilities.
- Customer-focused attitude with patience and empathy.
- Basic computer and CRM software knowledge.
- Ability to multitask and work in a fast-paced environment.
- Prior customer service experience is a plus but not mandatory.
Pay: ₹8,000.00 - ₹12,000.00 per month
Work Location: In person
