We are looking for a customer-centric and empathetic individual to join our team as a Customer Care Representative. In this role, you will be the first point of contact for our customers, responsible for addressing inquiries, resolving issues, and ensuring a positive customer experience across various communication channels.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, chat, social media, or in person.
- Resolve product or service issues by identifying customer concerns, determining the cause, explaining appropriate solutions, and ensuring timely follow-up until resolution.
- Maintain detailed, accurate, and up-to-date customer records using CRM systems and internal databases.
- Perform data entry tasks, including updating customer information, processing forms, maintaining reports, and ensuring data accuracy and confidentiality.
- Handle document issuance and processing, including invoices, receipts, certificates, IDs, service requests, approvals, and other official documentation as required.
- Provide customers with accurate product, service, and policy information.
- Escalate unresolved complaints or technical issues to the appropriate departments for timely resolution.
- Assist with administrative and operational tasks as assigned by management.
- Coordinate with internal teams to ensure smooth workflow and customer satisfaction.
- Monitor customer feedback and recommend improvements to customer service processes and overall customer experience.
- Stay updated on product knowledge, company procedures, and industry trends.
- Meet individual and team targets related to customer satisfaction, response time, productivity, and service quality.
- Support general office operations and perform any other duties assigned by supervisors or management.
Job Type: Full-time
Pay: ₹15,000.00 - ₹30,000.00 per month
Language:
Work Location: In person
