About LetitbexAI:
LetitbexAI is a fast-growing AI-driven technology company focused on building intelligent, scalable, and enterprise-grade solutions. We work at the intersection of AI, data engineering, cloud, and business transformation, helping organizations unlock real value from artificial intelligence.
Position: Sr. Lead ServiceNow Developer
Experience: 8+ Years
Notice Period: Can be considered up 15 Days
Technical Skill Requirements:
Proven experience in ServiceNow (minimum 6 years).- Hands-on experience with CMDB design and maintenance.
- Experience in process consulting and aligning technical solutions with business processes.
- Proficiency in JavaScript, Glide API, and ServiceNow scripting.
- Familiarity with ServiceNow modules like Incident, Problem, Change, Request, and Knowledge Management.
- Excellent troubleshooting and analytical skills.
Role and Responsibilities:
Provide development and support for ServiceNow platform issues, including root cause analysis and permanent fixes.- Develop and maintain custom applications, workflows, and integrations within ServiceNow.
- Collaborate with process consultants to align platform capabilities with ITIL best practices.
- Manage and optimize ensuring data integrity and alignment with configuration management processes.
- Lead technical discussions and provide guidance.
- Work closely with project managers to support ServiceNow-related project deliverables.
- Perform impact analysis and implement changes following change management protocols.
- Monitor platform performance and implement proactive measures to ensure high availability.
- Stay updated with ServiceNow releases and recommend platform upgrades and enhancements.
Required / Preferred Skills:
Strong communication and stakeholder management abilities.
- ServiceNow certifications (CSA, CAD, ITSM, etc.) are highly desirable
- Experience in ServiceNow integrations using REST/SOAP APIs.
- Exposure to Agile and DevOps methodologies.
- Knowledge of performance tuning and platform security best practices.
