A brief overview of the role:
This role is responsible for the successful delivery and deployment of network services to the customer’s location as per agreed scope and timelines in coordination with internal and external stakeholders.
Key Responsibilities:
Accept, Create and Manage the successful Delivery of customer’s order with agreed scope, quality, timelines and minimize the risk of missing our commitments.
Manage the Delivery milestones versus agreed baseline per defined by SITA delivery team and flag any deviation to the management immediately.
Minimize the risk of delayed delivery and implementation problem by carrying out regular reviews of the progress of the customer requests.
Work with all interlocks to find alternate solutions when delivery is at risk.
Manage the delivery performance to ensure customer orders are delivered in time and closed in time into the tools to allow SITA in time Revenue.
Manage risks and issues and own escalations (in liaison with line management)
Be responsible to coordinate with internal and external stakeholders for right first-time delivery.
Ensure effective transition to SITA Operations and Billing and conduct a formal order closure review including lessons learned.
Responsible for the coordination of the final delivery/migration while ensuring that defined acceptance tests are carried out successfully.
Be aware of typical installation problems and prevent against them through effective project management
Responsible to record and report any issue encountered during delivery.
Responsible to identify and Remove/Disconnect unused components after migration with suppliers.
Ensure data integrity and quality within SITA tool for assigned customer’s request.
Knowledge and Skills:
- Knowledge of IT and ATI industries - Able to operate within virtual teams
- Professional competency in MS EXCEL – Pivot table - able to create professional reports
- Competent in MS PowerPoint – Able to create professional presentation to present the performance of the delivery
- Excellent verbal and written communication skills
- Understanding of network architecture and component
- Good Understanding of LAN & WAN technology
- Knowledge of networking (CCNA level preferable)
CORE COMPETENCIES:
- Adhering to Principles & Values
- Customer Focus
- Results Orientation
- Proactive Teamwork
- Effective Communication
- Impact & Influence
- Leading Execution
- Stakeholder management
Experience:
-Ideally 3 years or more in Project Management and service delivery.
· Experience coordinating with cross-functional technical teams and managing customer/vendor relationship.
· Working with multiple teams and stakeholders in a global environment.
Education & Qualification:
- Bachelor’s degree in computer science, Information Technology, Networking, or a related field.
· Relevant trainings/certifications in networking (Like ITIL, CCNA etc) OR Project Management.
Pay: ₹44,000.00 - ₹68,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund
Education:
Location:
- Gurugram, Delhi (Preferred)
Work Location: In person
