Role Summary:
The Customer Relationship Executive (CRE) is responsible for managing front office activities, customer coordination, follow-ups, feedback collection, and overall customer experience standards within the showroom. The role acts as the first point of contact for customers and plays a key role in customer satisfaction and relationship building.
Key Responsibilities:
Front Office & Reception Management
- Welcome and greet walk-in customers professionally
- Manage showroom reception and front office activities
- Collect and maintain customer enquiry and visitor details
- Ensure proper coordination and smooth customer flow within the showroom
Customer Coordination & Experience
- Coordinate customer handover to showroom executives with minimum waiting time
- Ensure customers receive a professional and positive showroom experience
- Monitor customer comfort, hospitality, and engagement during showroom visits
- Encourage satisfied customers to provide Google reviews professionally
Follow-Up & Feedback Management
- Conduct customer follow-up calls after showroom visits
- Collect customer feedback within 1 working day
- Escalate customer concerns or complaints to the relevant department
- Maintain proper records of customer feedback and follow-up status
Coordination & Support
- Coordinate with showroom executives and internal teams for customer support
- Support enquiry handling and customer communication
- Maintain front office discipline, cleanliness, and presentation standards
Additional Expectations:
- Maintain a positive and professional attitude at all times
- Ensure customers feel valued and attended throughout their showroom visit
- Support smooth communication between customers and showroom staff
- Represent the TonyLites brand professionally during all customer interactions
Skills Required:
- Strong communication and interpersonal skills
- Customer service orientation and customer handling ability
- Professional presentation and grooming
- Front office and coordination skills
- Multitasking and follow-up capability
- Basic MS Office knowledge
Qualification & Experience:
- Graduate preferred
- Freshers may apply
- Prior experience in front office, customer service, reception, or customer relationship roles is an advantage
Pay: ₹20,000.00 - ₹25,000.00 per month
Application Question(s):
- Are you comfortable making customer follow-up calls and collecting feedback?
- Are you comfortable working in a customer-facing showroom environment?
- Do you have experience in front office, customer service, reception, or customer relationship roles?
Work Location: In person
