Job Summary
We are looking for a Software Asset Management (SAM) professional with intermediate-level experience in SAM tools and strong exposure to major software publishers. The role focuses on license compliance, optimization, and governance across enterprise environments.
Key Responsibilities
Manage and support Software Asset Management (SAM) processes using tools such as ServiceNow (SNOW SAM) and Flexera
Perform software license compliance analysis, risk identification, and remediation activities
Handle software publishers including Adobe, Autodesk, Red Hat, and Microsoft
Interpret license agreements, contracts, and entitlements for accurate compliance position
Conduct Tier 1, Tier 2, and Tier 3 support activities, including:
o Tier 1: Basic license queries, data validation, user support
o Tier 2: Compliance analysis, reconciliation, optimization
o Tier 3: Complex publisher engagements, audit support, escalation handling
Support internal and external software audits and true-up activities
Collaborate with procurement, IT, finance, and vendors to ensure license optimization
Maintain accurate software inventory and entitlement records
Provide reports and dashboards on compliance, usage, and cost optimization
Required Skills & Experience
Intermediate hands-on experience with SNOW SAM and/or Flexera
Strong understanding of licensing models for Adobe, Autodesk, Red Hat, Microsoft
Experience in software compliance, audit defense, and license optimization
Knowledge of IT Asset Management (ITAM) best practices
Ability to work independently on complex compliance issues
Good communication and stakeholder management skills
Good to Have
ITIL / SAM / ITAM certifications
Experience supporting global enterprise environments
Exposure to cloud and subscription-based licensing
TBD
