Role Purpose
The P\&C Ops Associate supports end‑to‑end People Operations across the employee lifecycle, ensuring accurate, timely, and compliant execution of HR processes. The role plays a key part in delivering consistent employee experience while upholding strong governance, data integrity, and SLA adherence across P\&C Operations.
Key Responsibilities
Employee Lifecycle Management
- Support onboarding activities including document verification, background verification coordination, HR system onboarding, bank and meal card activation, and benefits enrollment
- Manage employee master data changes such as personal details, role movements, transfers, and confirmations in HR systems
- Execute exit processes including full & final settlement inputs, clearance tracking, experience/relieving letters, and system deactivations
Payroll & Compensation Support
- Prepare, validate, and submit monthly payroll inputs including allowances, deductions, night shift/meal allowances, reimbursements, and special payouts
- Coordinate with payroll and finance teams to ensure timely processing and resolution of payroll-related issues
- Support payroll audits and data validations, ensuring accuracy and compliance
Benefits & Insurance Administration
- Support insurance enrollments, renewals, and claims processing (cashless and reimbursement)
- Address employee queries related to benefits and coordinate with vendors and internal stakeholders to resolve escalations
HR Operations & Compliance
- Maintain accurate and up‑to‑date employee records in line with statutory requirements and internal policies
- Support background verification (BGV) processes, including follow‑ups on discrepancies and SLA adherence
- Assist during internal and external audits by providing required data, reports, and documentation
Employee Query Management
- Handle employee queries through E‑helpdesk / ticketing systems, ensuring timely resolution within defined SLAs
- Communicate clearly and empathetically with employees on P\&C processes, policies, and timelines
Process Improvement & Reporting
- Support process documentation, SOP updates, and continuous improvement initiatives
- Prepare MIS, trackers, and dashboards related to P\&C Ops activities
- Identify and highlight process gaps, risks, and improvement opportunities to the Ops lead
Stakeholder Management
- Work closely with P\&C Ops leadership, HRBPs, Payroll, Finance, IT, and external vendors
- Act as a dependable execution partner for high‑volume operational activities
Required Qualifications & Experience
- Master’s degree in Human Resources, or Bachelor’s degree in Business Administration, or a related field
- 1–3 years of experience in HR Operations / People Operations / Shared Services
- Hands‑on experience with HRMS, payroll inputs, onboarding, exits, or benefits administration
Key Skills & Competencies
- Strong attention to detail and data accuracy
- Ability to manage multiple tasks in a high‑volume, deadline‑driven environment
- Effective communication and stakeholder management skills
- Proficiency in MS Excel and HR systems
Communication, Excel,Database management, HR operations , HR dashboard, HR compliance, HRIS, Stakeholder management
