Job Title: Tech Support Executive – L2
Location: Coimbatore
Experience: 1+ year
Working Days: Monday to Friday
Shift: US Shift
Salary: Upto 4.2 LPA
Roles & Responsibilities:
- Provide Level 2 support for Windows desktops and laptops (hardware & software)
- Configure, troubleshoot, and support Microsoft Outlook, Exchange/IMAP email accounts, and mobile email setup
- Use critical thinking and logical probing techniques to identify root causes of issue
- Provide remote support to end-users with varying levels of technical proficiency
- Guide users with patience and empathy, especially those who are not tech-savvy.
- Document troubleshooting steps and resolutions in the ticketing system
- Collaborate with other IT team members for systemic issue resolution
- Ensure adherence to IT policies, processes, and security standards
- Required Skill
Interested candidates can contact / share your resume with 9382244040
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Food provided
- Health insurance
- Provident Fund
Work Location: In person
