- Email Management: Draft professional responses using company templates, brand voice, and proper email etiquette. -- [Indeed].SLA & Performance Tracking: Maintain strict Turnaround Time (TAT) metrics and meet target Customer Satisfaction (CSAT) or Quality Assurance (QA) scores.CRM Operations: Log customer data, update profiles, and track support tickets using tools like Salesforce, Zendesk, or Freshdesk.Escalation Handling: Identify complex or sensitive issues and route them to tier-2 support or specialized internal teams.
Pay: ₹18,455.00 - ₹28,755.00 per month
Benefits:
Work Location: In person
