Location: India Work Arrangement: Remote
As an Associate Collection Specialist at Hyland, you will play an important role in supporting the timely collection of open accounts receivable while delivering a positive experience for our customers. You will work directly with sales, customer success, and billing teams to resolve collection issues efficiently and professionally. This role is ideal for a detail-oriented, customer-focused professional who thrives in a fast-paced environment and is passionate about building strong relationships and driving resolution.
- Follow up with internal and external stakeholders to address open accounts receivable; independently escalate accounts with disputed balances to ensure timely and effective resolution
- Identify and research disputed items preventing or delaying payment; provide customers with timely, professional responses to support a positive customer experience
- Participate in customer meetings and collaborate with business partners including sales, customer success, and billing to address and resolve customer collection issues
- Maintain data integrity across all systems including billing contacts and customer collection notes; ensure accuracy and consistency in all records
- Assist in updating team process documentation to reflect current workflows and best practices; contribute to continuous improvement of collection operations
- Communicate effectively with assigned customers to resolve open accounts receivable issues; manage multiple accounts simultaneously with strong organizational and time management skills
- High School diploma or equivalent; experience with Business-to-Business collections or Accounts Receivable processes; or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job
- Oral and written communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact; interpersonal skills with the ability to maintain solid rapport with team members and professionalism with those outside of the department
- Strong organizational, multi-tasking, and time management skills; strong attention to detail; ability to thrive in a fast-paced, deadline-driven environment
- Critical thinking and problem-solving skills; ability to work well under pressure with a high degree of energy and a customer service-oriented attitude
- Collaboration skills applied successfully within a team as well as independently; knowledge of Microsoft Operating Systems and products; Microsoft Excel skills
- Experience communicating with internal and external stakeholders on accounts receivable or collections matters
- Demonstrated ability to identify, research, and resolve disputed items that prevent or delay payment
- Basic ability to present updates to internal and external stakeholders as needed
- Demonstrated ability to influence, motivate, and mobilize team members and business partners
- Experience maintaining data integrity in billing or CRM systems; experience contributing to process documentation and continuous improvement initiatives
Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. © Hyland. All rights reserved.
Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.
Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.
The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.
As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.
Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.
