Location: Malad West, Mumbai (On-site)
Timing: 10:00 AM – 7:30 PM (includes 1-hour break)
Experience: 2 years (mandatory)
We're looking for a warm, dependable Customer Support Executive to be the
voice of the brand across our Shopify stores, international storefront, and Amazon.in.
Key Responsibilities
- Respond to both domestic and international customer queries across WhatsApp, email, Instagram, calls,and marketplace messages promptly and courteously.
- Handle order-related concerns — tracking, delays, cancellations, returns, exchanges, and refunds — for Indian and overseas customers.
- Coordinate with warehouse, logistics, and courier partners (domestic and international) to resolve delivery issues.
- Assist customers with sizing, product details, fabric care, and order placement.
- Manage returns/exchange requests and follow up until closure.
- Maintain accurate records of customer interactions and escalate unresolved issues to the relevant team.
- Share regular feedback on recurring complaints to help improve products and processes.
Requirements
- Minimum 2 years of experience in customer support (e-commerce/D2C preferred).
- Able to handle both domestic and international customers confidently.
- Fluent in Hindi and English; strong spoken and written English for international communication.
- Good written communication and a polite, patient, solution-oriented attitude.
- Basic familiarity with Shopify, Amazon Seller Central, or similar platforms is a plus.
- Comfortable with WhatsApp Business, email, and spreadsheets.
- Reliable, organized, and able to work on-site in Malad West.
Pay: ₹15,000.00 - ₹23,000.00 per month
Work Location: In person
