Job Summary
We are looking for an experienced and results-driven Immigration Branch Sales Manager to lead and manage the day-to-day operations of our immigration office. The ideal candidate will be responsible for driving branch performance, achieving sales targets, ensuring operational excellence, managing teams, and delivering an exceptional client experience while maintaining compliance with company policies.
Key Responsibilities
- Manage the overall operations of the branch, ensuring smooth coordination between Sales, Case Management, and Administration.
- Drive monthly revenue targets by monitoring team performance and implementing effective sales strategies.
- Recruit, train, mentor, and motivate sales consultants, immigration consultants, and support staff.
- Monitor lead generation, conversions, client follow-ups, and sales performance through CRM and MIS reports.
- Ensure clients receive accurate immigration advice and high-quality service throughout their journey.
- Review branch KPIs, prepare performance reports, and present updates to senior management.
- Handle client escalations and resolve complaints professionally while maintaining high customer satisfaction.
- Ensure compliance with company SOPs, immigration regulations, documentation standards, and ethical business practices.
- Monitor employee attendance, productivity, discipline, and overall branch efficiency.
- Coordinate with the Marketing team to execute promotional campaigns, seminars, and lead-generation activities.
- Build strategic relationships with local businesses, referral partners, and networking groups to increase business opportunities.
- Maintain branch profitability by controlling operational expenses and optimising resources.
Required Qualifications
- Bachelor's degree in Business Administration, Management, Marketing, or a related field.
- Minimum 4-7 years of experience in immigration, overseas education, visa consulting, or a similar service industry.
- At least 2 years of experience in a leadership or branch management role.
- Proven track record of achieving sales and operational targets.
- Strong understanding of immigration processes for countries such as Canada, Australia, New Zealand, Europe, UK, or UAE (preferred).
- Excellent leadership, communication, negotiation, and problem-solving skills.
- Experience working with CRM systems and Microsoft Office.
Desired Skills
- Strong people management and coaching abilities.
- Excellent sales planning and business development skills.
- Ability to analyse reports and make data-driven decisions.
- Client-focused with strong relationship management skills.
- Ability to work under pressure and achieve business targets.
- Strong organisational and time-management skills.
Key Performance Indicators (KPIs)
- Branch Revenue & Sales Target Achievement
- Team Productivity & Conversion Rate
- Client Satisfaction & Retention
- Lead Conversion Performance
- Operational Compliance
- Employee Performance & Retention
- Branch Profitability
- Timely Resolution of Client Escalations
What We Offer
- Competitive Salary + Attractive Performance Incentives
- Career Growth Opportunities
- Leadership Development
- Supportive and Professional Work Environment
- Performance Recognition Programs
Join our team and lead a high-performing branch while helping clients achieve their global immigration goals.
Job Location: City Vista, Kharadi, Pune
Work Location: In person
Pay: ₹35,000.00 - ₹40,000.00 per month
Ability to commute/relocate:
- Kharadi, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- How many years of experience do you have managing an immigration branch?
Experience:
- Sales management: 4 years (Required)
- Immigration law: 5 years (Required)
Work Location: In person
