We are seeking highly articulate, customer-obsessed professionals to join our global support team as International Customer Support Executive. In this role, you will act as the primary point of contact for our international customer base, delivering exceptional service, troubleshooting technical or account issues, and ensuring a world-class customer experience.
If you possess near-native English fluency, thrive in a fast-paced environment, and enjoy solving problems, we want to hear from you!
Key Responsibilities
- Query Resolution: Assist international customers via voice or semi-voice channels, handling inquiries efficiently and professionally.
- Customer Support: Troubleshoot complex problems, process customer requests, and consistently maintain high Customer Satisfaction (CSAT) scores.
- Documentation: Accurately log, track, and update customer interactions, issues, and escalation details within the company CRM database.
- Escalation Management: Route unresolved issues to the appropriate internal teams while maintaining ownership of the customer experience.
Qualifications & Requirements
- Education: Graduate degree.
- Experience: 1–3 years of experience in international voice or semi-voice processes. (Exceptional freshers with outstanding English proficiency may be considered).
- Language Skills: Excellent, near-native English communication skills (both verbal and written). Additional proficiency in local languages (e.g., Hindi) is a plus depending on the assigned process.
- Technical Skills: Basic computer proficiency, strong typing skills, and familiarity with CRM tools/ticketing systems.
- Flexibility: Must be comfortable working in a 24/7 environment, including dedicated night shifts to support international business hours.
Benefits & Perks
- Competitive base salary with attractive performance bonuses.
- Comprehensive health insurance coverage.
- Free company cab facilities for safe and convenient commuting (especially during night shifts).
- Robust training programs and clear pathways for internal career growth.
Schedule: Rotational shifts / Night shifts 5 Days Working, 2 rotational week offs
Supplemental Pay Types: Performance bonuses, Shift allowances
Intrested candidates can share their Resume
HR Abhishek - 9454038069
Pay: ₹22,000.00 - ₹37,000.00 per month
Benefits:
Work Location: In person
