Job Purpose
To welcome customers, assist them with their service requirements, and ensure smooth coordination between customers and the service team.
Responsibilities
- Welcome customers visiting the service centre.
- Attend phone calls and answer customer enquiries.
- Book service appointments and update customer details.
- Guide customers to the Service Advisor.
- Maintain customer records and service appointment register.
- Coordinate with the service team for smooth customer handling.
- Inform customers about vehicle delivery status when required.
- Handle customer complaints politely and inform the Service Manager if needed.
- Keep the reception area clean and organized.
- Perform other office-related duties assigned by the Service Manager.
Qualification
- Graduate in any discipline.
- Freshers or candidates with experience in front office/customer service can apply.
Skills Required
- Good communication skills.
- Friendly and polite behaviour.
- Basic computer knowledge (MS Office).
- Ability to work in a team.
- Good organizational skills.
Pay: ₹13,000.00 - ₹17,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
Work Location: In person
