General OPD Management :
· Patients come to the Reception-greet the patient and ask the purpose for visit.
· Route the patient for Investigation
· Guide the patient to the Optometrist
· If Dilatation is required – guide him/her for dilatation
· Otherwise send the patient directly to the Doctor
· Guiding patients to PODs
· Putting drops in patients Eyes
· Printing the reports
· Giving prescriptions to the patients
· Sharing videos, taking Google reviews, etc
· Follow-up calls to patients.
· Fix the appointments for patients if required.
· Guide the Patients in smooth movement within the hospital premises
· Focus at keeping the Patient stay shortest
· Update the changes in OPD and OT timings for doctors
Record Keeping and Documentation :
· Check whether all the information in token is correct or not.
· Preparing separate files for Retina, Diabetic, Cataract, Glaucoma etc.
· If patient is diabetic – then fill the entire form with patient and then guide the patient towards the Doctor.
· Maintain all the documents in a clean, easy, handy form.
· Taking the consents from patients for Lasers.
· Maintain drops and other registers like MLC, Drop expiry, calling register etc
Post Doctor Meeting - Patient Management and guidance :
· Provide Visit report to the Patient and explain the prescription.
· Print and give them the investigation reports
· Clear the Patients doubts if any
· Links of Videos should be shared and queries of patients regarding videos to be solved.
· Taking Video testimonials of patients
· Daily Reporting on group.
· Punching all the documents in the patients file
Stock Checking of Medicines :
· Check all medicines in OPD for their expiry dates.
· If stock is getting over, place order.
· Remove Unwanted Drops.
Handle VIP Patients :
· Greet VIP Patients
· Guide them to the VIP Lounge
· Follow the process
Floor Management :
· Right From Patient entry to Patient exit, manage the Patients
· Monitor the activity of patients depending upon the procedures suggested by doctors
· Guide the Patients in smooth movement within the hospital premises
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month
Experience:
- total work: 1 year (Preferred)
Work Location: In person
