Job Summary
We are looking for a Customer Service Executive to manage customer service operations, coordinate service technicians, allocate local service calls, follow up on customer payments, and prepare MIS reports. The candidate will also be responsible for managing the service team and ensuring timely completion of customer service requests.
Freshers are welcome to apply.
Key Responsibilities
- Manage and coordinate the Customer Service / Service Technician team.
- Allocate daily local service calls to technicians based on location, availability, and priority.
- Monitor the status of service calls and ensure timely completion.
- Coordinate with customers regarding service schedules and technician visits.
- Handle customer queries, complaints, and service-related requests professionally.
- Follow up with customers for pending service payments and collections.
- Maintain proper records of customer payments and outstanding amounts.
- Coordinate with Service Technicians regarding pending and completed service calls.
- Track technician performance, pending calls, repeat complaints, and service status.
- Prepare and maintain daily, weekly, and monthly MIS reports.
- Update service records and ensure accurate data entry.
- Coordinate with the management and relevant departments for service-related issues.
- Escalate critical customer complaints and unresolved service issues to the concerned senior team member.
- Ensure good customer satisfaction and timely resolution of service requests.
Required Skills
- Good communication skills – verbal and written.
- Good customer handling and interpersonal skills.
- Basic knowledge of MS Excel / Google Sheets.
- Ability to prepare and maintain MIS reports.
- Good coordination and team management skills.
- Ability to allocate and prioritize service calls.
- Good follow-up skills for customer payments and pending service calls.
- Ability to work under pressure and manage multiple tasks.
- Positive attitude and willingness to learn.
Qualification
- Any Degree / Diploma.
- Freshers can apply.
- Candidates with customer service, service coordination, telecalling, or office administration experience will have an added advantage.
Experience
0–2 years
Freshers are encouraged to apply.
Key Performance Areas
- Service Call Allocation & Coordination
- Customer Complaint Handling
- Service Technician Management
- Customer Payment Collection & Follow-up
- Daily Service Call Monitoring
- MIS Reporting
- Customer Satisfaction
- Team Coordination
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits:
- Food provided
- Provident Fund
Application Question(s):
- When can u Join?
- What is your current salary and what is your excepted salary?
Location:
- Peelamedu, Coimbatore, Tamil Nadu (Required)
Work Location: In person
