Your Key Responsibilities:
● Ensure student payments are properly confirmed, processed, and updated without delay.
● Ensure that all payments from confirmed students, as provided by the counselors, are accurately tracked, verified, and recorded.
● Assist students with education loans, fee payments, medicals, GIC, CAS, blocked accounts, insurance, living expenses, account-related services, and other country-specific financial requirements.
● Coordinate closely with the SOP Writer and Interview Trainer to schedule sessions and ensure timely completion of SOPs and interview preparations.
● Maintain and regularly update customer history with payment details, visa status, and other process-related updates to ensure accurate and organized records.
● Keep students informed through detailed updates via email and WhatsApp after every completed stage, including payments, medicals, CAS, GIC, blocked accounts, visas, and related processes.
● Maintain complete knowledge of payment procedures and student processing requirements for all countries up to the visa application stage.
● Provide accurate and timely student status reports for all countries to the Branch Manager to support operational tracking and decision-making.
● Ensure all sample copies of financial documents, visa documents, and related formats are
readily available for reference and guidance.
● Maintain updated visa checklists for all countries and ensure proper adherence during the
student process.
● In case of visa refusals, coordinate immediately with the Country Head and Visa Department to take necessary corrective actions and support the student accordingly.
● Maintain proper records of successful payments and visa approvals, and promptly share updates with the respective Country Heads and Branch Managers.
● Ensure students carefully review all visa documents provided by the Visa Department before confirming and submitting their visa application.
● Report regularly to the respective Branch Manager and maintain effective coordination between counselors, visa teams, and management.
● In the event of absence or unavailability, ensure a proper handover of pending work to the respective Branch Manager.
● Seek approval and confirmation from the Head Office before sharing or confirming information related to payments, financial services, or other critical processes. In the absence of proper confirmation, the Sales Coordinator will be responsible for any related issues.
● Coordinate closely with the Visa Department to ensure seamless student visa processing and timely submission of all required documents.
● Promptly collect visa updates from students, update the visa status in the tracking sheets, and inform the respective Country Head and Branch Manager without delay.
● Prepare and submit weekly payment reports to the Branch Manager and Country Heads within the specified timelines.
Expectations from Your Role:
Maintain accuracy, accountability, and efficiency in handling student payments, documentation, and process tracking.
Demonstrate strong coordination and communication skills while working with counselors, students, visa teams, and management.
Ensure timely follow-ups, status updates, and smooth processing of student applications and visa procedures.
Take initiative in resolving student concerns, payment issues, and process delays by coordinating with the concerned departments.
Maintain confidentiality and professionalism while handling student records, financial information, and official documentation.
Ensure compliance with company procedures, reporting standards, and operational timelines at all times.
Contribute towards improving student experience by providing timely support, clear communication, and process transparency.
Support the branch and management team in achieving successful visa outcomes and smooth
operational performance during every intake.
Pay: ₹11,447.61 - ₹31,211.04 per month
Work Location: In person
