Job Title: Receptionist
Location: Multi-speciality Hospital in Panvel
Department: Front Office
Reporting to: Operations Manager
Job Type: Full-Time
Job Summary
The Receptionist will be the first point of contact for patients and visitors, providing exceptional customer service and handling front desk operations efficiently. This role requires excellent communication skills, attention to detail, and the ability to work well under pressure in a healthcare environment.
Key Responsibilities
- Greet and assist patients and visitors upon arrival with a warm and professional manner.
- Manage patient registrations by collecting accurate information and updating the hospital management system.
- Schedule and confirm appointments with doctors and other healthcare providers.
- Answer phone calls promptly, addressing inquiries and directing calls to appropriate departments.
- Handle patient billing and process payments, including cash and digital transactions.
- Assist in administrative tasks such as filing, maintaining records, and managing office supplies.
- Coordinate with healthcare staff to ensure smooth patient flow and minimal wait times.
- Maintain a clean and organized front desk and waiting area to ensure a welcoming environment.
- Address patient complaints or concerns professionally and escalate them to management when necessary.
Requirements
- Education: Minimum 12th pass; diploma or certification in hospitality, administration, or healthcare management is preferred.
- Experience: Prior experience as a receptionist, preferably in a hospital or clinic, is an advantage.
- Skills:
- Excellent verbal and written communication skills.
- Proficiency in basic computer applications (MS Office, hospital management software).
- Strong organizational skills and attention to detail.
- Ability to multitask and handle a high volume of inquiries.
- Customer-oriented with a positive attitude and empathy for patients.
Work Schedule
- Timings: 9-hour shifts, rotational as per hospital requirement.
- Days: 6 days a week with one weekly off, flexibility required for weekends and holidays.
How to Apply:
Interested candidates should send their resume to [email protected] or call 9873977672 for further information.
Job Type: Full-time
Pay: ₹12,000.00 - ₹20,000.00 per month
Work Location: In person
