Responsibilities:
- Manage day-to-day operations, ensure SLA delivery, and lead a team handling policy administration while aligning with business goals and compliance standards.
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Implementing the organizational strategy and aligning the efforts towards the collaborator’s business requirement.
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Improving the customer service standards continuously and developing an environment of creativity and automation within the team. Always ensuring the audit preparedness of the unit.
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Understanding and implementing PGS strategic initiatives/business objectives in collaboration with the leaders.
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Escalate issues which cannot be resolved by the team.
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Provide the team with a vision of the business objectives.
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Interpret the procedures and implement the newly onboarded processes in accordance with plan provisions and state & federal regulations.
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Strive for team consensus and win-win agreements.
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Work actively and closely to devise plan around meeting defined Service Level Agreements.
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Forms relationships to expand networking opportunities.
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TNA and training management for the team.
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Ensure to provide opportunities for coaching, mentoring, and providing feedback to staff and management regarding training and learning.
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Create and monitor the action plans for under-performance Provide status reporting of team performance.
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Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
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Ensure discussions and decisions lead toward closure.
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Maintain healthy group dynamics Intervene when necessary to aid the group in resolving issues Encourage creativity, risk-taking, and constant improvement Recognize and celebrate team and team member accomplishments and exceptional performance.
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Serve as a focal point to communicate and resolve interface and integration issues with other teams.
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Qualifications:
- Bachelor's / Master's degree.
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An equivalent of 10 years of work experience, plus 2+ years related work experience required (financial services, insurance industry (Domestic / US/ Abroad), insurance onboarding / policy administration experience preferred).
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Previous work experience in direct / indirect people management roles / responsibilities.
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Team handling experience is must Prior work experience in policy administration - group insurance is preferred (however formal training will be provided)
Additional Information:
Must have skills
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Ability to maintain a high degree of accuracy and pay strict attention to detail.
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Ability to maintain confidentiality.
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Ability of effective stakeholder management.
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Excellent written and verbal communication skills
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Willingness to work in rotational shift
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Demonstrated flexibility to adapt to changes in procedures and job assignments
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Ability to work independently and seek solutions to problems
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Prioritization skills in order to schedule work to meet deadlines
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Well-developed analytical skills to evaluate and resolve appropriate course of action
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Demonstrated ability to analyze detailed information, issues, situations, and procedures to develop effective solutions.
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Ability to work independently and seek solutions to problems.
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Ability to follow detailed instructions and make independent decisions.
Shift Timings: 1.30PM to 10.30 PM & Oversee night shift resources
