JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves: As an F&B Manager, you'll be at the heart of delivering exceptional dining and hospitality experiences that bring people together and elevate workplace culture. In this role, you'll oversee all food and beverage operations within corporate workplace environments, including cafeterias, coffee bars, grab-and-go markets, executive dining rooms, and catering services for meetings, conferences, and special events. You'll manage vendor relationships, develop innovative culinary programs, and ensure every meal and service touchpoint reflects the highest standards of quality, safety, and guest satisfaction. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and this position puts you at the forefront of creating environments where people feel valued and cared for. Your strategic thinking and operational excellence will directly impact employee wellbeing and satisfaction, making you an essential partner in workplace dining strategy that enhances organizational culture. We embrace more innovative ways of working, and you'll leverage technology platforms, sustainability practices, and data-driven insights to continuously evolve the dining experience while managing budgets, compliance, and stakeholder relationships with professionalism and care.
What your day-to-day will look like: Oversee day-to-day operations of all food and beverage outlets including cafeterias, coffee stations, grab-and-go markets, executive dining rooms, and catering services while ensuring consistent delivery of high-quality food, beverage, and service standards
Manage relationships with food service contractors, catering companies, coffee suppliers, and specialty vendors through contract negotiations, performance reviews, and scorecarding to ensure compliance with service level agreements
Collaborate with chefs and culinary teams to develop diverse, appealing menu offerings that incorporate rotating cycles, seasonal specialties, healthy eating options, and allergen accommodations while balancing culinary creativity with cost management
Serve as primary point of contact for F&B matters with client leadership and workplace teams, conducting regular business reviews that present performance metrics, customer feedback, and program initiatives aligned with organizational culture goals
Monitor customer satisfaction through surveys, comment cards, and digital platforms, analyzing feedback trends to implement service improvements and manage complaint resolution with a hospitality-first approach
Develop and manage F&B operating budgets including labor, food costs, and contract expenses, tracking financial performance through P&L analysis and implementing cost optimization opportunities while establishing pricing strategies
Ensure compliance with food safety regulations, health codes, and workplace safety standards by conducting regular audits, maintaining required certifications and permits, and managing any incidents with appropriate corrective action plans
Implement sustainable F&B practices including waste reduction, composting programs, environmentally responsible sourcing, and initiatives that support client sustainability goals and green building certifications
Leverage F&B technology platforms including point-of-sale systems, mobile ordering apps, cashless payment solutions, and inventory management systems while analyzing transaction data to inform operational decisions and enhance customer convenience
Required qualifications: Bachelor's degree in Hospitality Management, Culinary Arts, Business Administration, or related field
Food Safety Manager Certification (with good knowledge of HACCP principles and health code compliance)
10-12 years of progressive experience in food and beverage operations with 3-5 years in management role overseeing F&B outlets or large-scale operations
Experience in corporate dining, contract food services, hospitality, or restaurant management with background in high-volume food service (500+ daily covers preferred)
Strong financial management skills including P&L analysis, budgeting, forecasting, contract negotiation, and cost control optimization
Exceptional leadership and people management abilities with proven track record of coaching teams and fostering service culture focused on hospitality excellence
Outstanding customer service orientation with excellent communication and presentation skills for effective client engagement and stakeholder relationship building
Proficiency with POS systems, inventory management platforms, F&B technology software, and Microsoft Office suite
Experience collaborating with workplace design teams on F&B space planning, kitchen layouts, equipment specifications, and commissioning of new facilities
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
