Data Analysis & Dashboards
1. Create & Publish Dashboards, Business reports, governance meeting PPT decks, and MIS.
2. Perform data analysis to track trends, patterns in data using SQL, Python, to facilitate business decisions.
3. Create automated reports.
Payout & Project Management
4. Payout Calculation & Management.
5. Drive automation of Payout calculation & other operational processes.
6. Participate in system integration projects, do UAT.
System-related operational issues & complaint management
7. Do RCA to resolve system-reconciliation issues.
8. Day-to-Day issue resolution and co-ordination with partners (LMS / API related).
9. Customer Service Coordination (related to customer complaints on refunds, DPD reporting, settlement & other issues).
10. Audit Query Resolutions.
