JOB DESCRIPTION :
Position: Front Office Associate
Department: Front Office
Experience: Minimum 2–5 years of experience in a Casino, Hospitality, or Gaming Environment
Employment Type: Full-Time
Job Summary
We are seeking a professional and customer-focused Front Office Associate with prior casino industry experience. The candidate will be responsible for welcoming guests, handling inquiries, coordinating guest services, and ensuring a seamless front-office operation while delivering exceptional customer service.
Key Responsibilities
- Welcome and assist guests in a courteous and professional manner.
- Manage guest check-ins, registrations, and entry procedures as per company policies.
- Handle guest inquiries, complaints, and requests efficiently.
- Maintain accurate guest records and documentation.
- Coordinate with internal departments to ensure prompt guest service.
- Answer and direct telephone calls and email inquiries.
- Provide information regarding casino facilities, promotions, and services.
- Ensure the reception and lobby area remain organized and presentable at all times.
- Verify guest identification and maintain compliance with regulatory requirements.
- Prepare daily reports and maintain front office records.
- Assist in VIP guest handling and special events when required.
Requirements
- Candidate with prior casino industry experience.
- Graduate in any discipline preferred.
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Proficient in MS Office and basic computer applications.
- Ability to work in rotational shifts, including weekends and holidays.
- Well-groomed, confident, and professional appearance.
- Ability to handle guest concerns calmly and efficiently.
Preferred Skills
- Knowledge of casino operations and guest management procedures.
- Strong organizational and multitasking abilities.
- Ability to work under pressure in a fast-paced environment.
- Team-oriented with a positive attitude.
Compensation & Benefits
- Competitive salary based on experience and qualifications.
- Meals and other benefits as per company norms.
Interested candidates with relevant casino experience may apply with their updated resume.
Pay: From ₹15,000.00 per month
Benefits:
Work Location: In person
