Front Office Executive | Premium Boutique Fitness Studio
Location: Hyderabad & Bangalore (Onsite)
Experience: 0–3 Years
Qualification: Bachelor's Degree (Preferred)
Employment Type: Full-Time
Compensation: Competitive Salary + Performance Incentives
About Beatbox Fitness
Beatbox Fitness is a premium boutique fitness studio dedicated to delivering world-class fitness experiences through personalized coaching, exceptional member service, and a vibrant community. We are committed to creating an inspiring environment where every member feels welcomed, motivated, and supported throughout their fitness journey.
We are looking for a passionate, energetic, and service-oriented Front Office Executive to be the face of our studio. If you enjoy interacting with people, thrive in a customer-centric environment, and take pride in delivering exceptional service, we'd love to meet you.
Key Responsibilities
- Serve as the first point of contact for members, prospective clients, and visitors, ensuring a warm and professional welcome.
- Deliver an exceptional member experience by providing personalized assistance and maintaining the highest standards of customer service.
- Manage front desk operations, including member check-ins, visitor registrations, appointments, and daily administrative activities.
- Handle incoming calls, emails, WhatsApp messages, and walk-in enquiries promptly and professionally.
- Provide accurate information regarding memberships, fitness programs, studio services, promotions, and policies.
- Support the Sales team by scheduling consultations, following up with prospective members, and assisting with membership enrollments.
- Coordinate trainer schedules, class bookings, and studio appointments to ensure seamless daily operations.
- Maintain accurate member records, attendance logs, CRM data, and administrative documentation.
- Process membership payments, invoices, receipts, and related transactions with accuracy.
- Resolve member queries professionally and escalate concerns when necessary to ensure timely resolution.
- Maintain the reception area and studio environment in accordance with Beatbox Fitness' premium brand standards.
- Assist in organizing studio events, member engagement activities, referral programs, and promotional campaigns.
- Collaborate with trainers and studio operations to ensure a consistent, premium experience for every member.
Required Skills & Competencies
- Excellent verbal and written communication skills.
- Outstanding customer service and relationship management abilities.
- Strong interpersonal and relationship-building skills.
- Well-groomed, polished, and professional appearance with excellent personal presentation.
- Confident, approachable, and customer-focused personality with a positive attitude.
- Ability to create a warm, welcoming, and memorable first impression.
- Strong organizational, multitasking, and time management skills.
- High attention to detail with excellent administrative abilities.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and CRM/POS systems.
- Ability to handle confidential information with professionalism and integrity.
- Problem-solving mindset with the ability to manage member concerns effectively.
- Sales aptitude with confidence in explaining memberships and studio services.
- Ability to thrive in a fast-paced, premium customer service environment.
- A proactive, team-oriented attitude with a passion for delivering exceptional member experiences.
Preferred Qualifications
- Bachelor's Degree in any discipline.
- 0–3 years of experience in Front Office, Reception, Customer Service, Hospitality, Aviation, Retail, Wellness, Healthcare, or Fitness industries.
- Freshers with excellent communication skills and a customer-first mindset are encouraged to apply.
- Experience with CRM software, membership management systems, or POS applications is an added advantage.
Pay: ₹8,865.35 - ₹25,091.44 per month
Work Location: In person
