We're looking for a Application Support and Monitoring Engineer (Dynatrace & ServiceNow Specialist) who doesn't just monitor issues—but drives them to resolution with speed and accuracy.
The Vibe:
Be the “Eyes & Ears” of production—spot issues before they escalate.
Operate in a high performance ODC environment supporting critical applications.
Work closely with engineering and operations teams to ensure seamless customer experience.
The Setup:
Location: Bangalore
Experience: 0–2 Years
24×7 rotational shifts 5 days/week in ODC environment (no hybrid) Role Focus: L1 / L2 Production Support
Your Role:
. Monitor applications and infrastructure using Dynatrace dashboards
. Own incident lifecycle via ServiceNow—logging, tracking, and resolution
. Perform incident triage, troubleshooting, and root cause analysis
. Manage P1/P2 incidents, including bridge call coordination
. Support post deployment validation and application health checks
. Collaborate with cross functional teams for faster issue resolution
. Act as L1/L2 escalation point for high severity incidents
. Drive corrective and preventive actions for recurring issues
. Document runbooks, procedures, and contribute to continuous improvement
Your Stack:
. Dynatrace (APM, monitoring, log analysis, observability)
. ServiceNow (Incident & Ticket Management)
. Monitoring dashboards, alerting, KPI/SLI/SLO tracking
. Basic understanding of production support tools and environments
Your Edge:
. Exposure to enterprise grade monitoring and incident management
. Opportunity to work on high visibility, business critical systems
. Strong learning curve in observability and reliability engineering
. Be part of a team focused on accountability, speed, and operational excellence
Skills Required:
. Hands on experience with Dynatrace
. Knowledge of ServiceNow (Incident Management)
. Strong problem solving and analytical skills
. Good communication and stakeholder management
Your future duties and responsibilities
Required qualifications to be successful in this role
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
Come join our team—one of the largest IT and business consulting services firms in the world.
